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CallMiner Product Innovation Series: June 2023

CallMiner's VP of Product Management, Bruce McMahon, shares updates from the CallMiner 2023.06 platform release, including AI-based contact summarizat...

25 tips for improving customer service in call centers in 2023

Companies that want to improve customer service in the call center may not know where to begin, so we've created a list of 25 tips from call center ex...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

What is call analytics? Measurement, reporting & more

Companies that haven’t leveraged call center analytics are often unsure about how it works. Find out what call analytics are and the benefits they pro...

Using AI to address five critical business challenges in healthcare

From consumerization to bad debt to staffing shortages, here’s how healthcare organizations can address five of the most critical challenges in 2023 w...

How to choose the best experience management software in 2023

Customer experience management is complex, but the right software can help. Find out how to choose the right experience management software for your b...

CallMiner Product Innovation Series: May 2023

Bruce McMahon, VP of Product Management, shares key updates from CallMiner's 2023.05 release, including the rebrand of CallMiner Alert to CallMiner Re...

How conversation analytics & speech analytics software can drive enterprise-wide benefits

Conversation analytics and speech analytics shouldn’t be a function of the contact center alone. Take a look at the importance and impact of analytics...

Product Innovation Series: April 2023

Bruce McMahon, VP of Product Management, highlights CallMiner's latest platform enhancements, including new speaker measures by talk time percent and ...

Does your call recorder prime or prevent analytics?

More businesses are deploying call center analytics. Read this blog to learn how your current or future call recorder can prime you for effectively im...

What is conversation intelligence?

Read this blog to better understand conversation intelligence, how it works, its benefits, and what to look for when selecting a conversation intellig...

CallMiner Product Innovation Series: March 2023

Bruce McMahon, CallMiner's VP of Product, shares updates from the 2023.03 release that continue to drive value for customers, including two new measur...

Speech analytics 101: What is speech analytics?

Read this blog to learn the basics of speech analytics, as well as understand its value and why its use is so widespread today at leading organization...

Transitioning to automated QA in a conversation intelligence program

In recent years, QA has evolved with the increased sophistication of conversation intelligence technology. Read this blog to learn how CallMiner suppo...

CallMiner Product Innovation Series: February 2023

Bruce McMahon, VP of Product, highlights updates from the 2023.02 release, including introducing new calibration features that empower organizations t...

How technology can enhance customer communication and engagement

CallMiner's VP of Int'l, Frank Sherlock, talks about the value of customer communications ahead of his session at Credit Connect’s Online Collections ...

Five best practices for effective employee coaching

As we know, a happy employee is a productive employee, and part of that includes making sure they feel like they can successfully do their jobs. Read ...

25 strategies to boost patient satisfaction and improve patient experience

As patients become more engaged in their healthcare, healthcare providers and organizations, like hospitals, need to care more about patient retention...

What is omnichannel customer experience analytics, and how should you use it?

Understanding omnichannel customer experience analytics is essential to satisfying customers and maintaining a competitive edge. Read this blog to le...

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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