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Three trends impacting the insurance customer experience

From inflation to climate change, this blog explores the top trends impacting modern insurers, and how these teams can improve customer experience whi...

2023 CallMiner CX Landscape Report highlights growing AI impact on CX

The “more with less” economy has driven AI adoption as organizations strive to optimize CX. Read this blog to get the details on the 2023 CallMiner CX...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

Considering a homegrown generative AI solution for conversation intelligence? Here’s why it’s harder than you think

Today's conversation intelligence solutions are applying GPT and LLMs, and organizations must carefully evaluate building in-house solutions. Read thi...

35 developers & marketers share effective ways to collect product feedback

Collecting product feedback isn’t a straightforward and simple process. Read this blog to understand the value of product intelligence, including expe...

CallMiner Product Innovation Series: September 2023

Bruce McMahon, VP of Product Management, shares updates from the 2023.09 release including enhancements to bulk export API capabilities, giving custom...

How BPOs can use AI to improve quality assurance

Quality assurance (QA) should serve as the baseline for BPOs’ client services. Here’s how to use AI-based conversation intelligence to improve QA and ...

Everything you need to know about an omnichannel contact center

An omnichannel contact center syncs conversations across channels, including email, calls, and social media. Learn how an omnichannel strategy can ens...

CallMiner Named the Only Leader in Conversation Intelligence for Customer Service

Forrester Research has named CallMiner the Leader in The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023 report, receiving to...

What is experience management (XM)? Definition & strategies

While customer service is important, experience management can create long-lasting, positive experiences that keep customers returning and workers pro...

CallMiner Product Innovation Series: August 2023

CallMiner's VP of Product, Bruce McMahon, shares updates from the 2023.08 release that ensure organizations get flexibility, customization and ultimat...

34 call center & QA professionals share tips for improving call center quality assurance

Hear from 34 call center experts about why call center quality assurance (QA) is crucial for businesses to focus on and how it can boost customer sati...

What is product experience (PX)? Examples, strategies & more

Discover why product experience (PX) plays such a crucial role in the customer journey and how it directly impacts customer retention and satisfaction.

How to drive quick ROI in your conversation intelligence program

Learn how to manage the rollout of an AI-powered conversation intelligence solution to maximize ROI in the first 90 days.

25 speech analytics call center tips & best practices

Speech analytics in the call center is a new, innovative application of AI and has become a crucial tool for businesses seeking to improve customer se...

CallMiner Product Innovation Series: July 2023

CallMiner VP of Product Management, Bruce McMahon, shares updates in the 2023.07 release, including the type of data users can collect, as well as how...

How is the rising cost of living impacting customer contact demand?

New research released by CCMA (Call Centre Management Association), supported by CallMiner, finds two out of three consumers are happy to be contacted...

Sentiment analysis & machine learning: 2023 guide

Sentiment analysis and machine learning have become crucial tools for gauging the customer experience. Read this blog to learn how your business can l...

What is conversation analytics?

Conversation analytics uses NLP to help corporations to better understand their customers. Learn more about conversation analytics, as well as its ben...

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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