Accelerate Sales Effectiveness and CX with Speech Analytics

The surest way to sales effectiveness is having a formal process for elevating the customer experience and the tools to monitor agent performance and improvements over time.

Join Marvie Wright, Director of Sales/Leadership Training at Dialog Direct, as she shares her 6-step Quality Success Process for improving CX and sales performance. Using speech analytics insights, Dialog Direct has developed a Life Cycle of Analysis to achieve measurable, consistent and repeatable results.

In this webinar you will learn how to:

  • Define what success looks like for your organization
  • Understand the components that go into developing your own winning formula
  • Benchmark current performance and put a plan in place for improvement
  • Reward and motivate your agents