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CallMiner is hosting a 3-day, summer virtual conference

It’s summer festival season and we’re hosting our own in celebration of Woodstock’s 50th anniversary. We’ll be revisiting some of our greatest hits for Webinarstock 2019 (23-25 July).

Each day’s events feature a theme: Agency Performance & Contact Centre Efficiency, Artificial Intelligence, and Customer Experience.

Join us to rock out with insights, customer stories and thought leadership featuring Ember Services, Forrester Research, nGuvu, Vivint, JLodge, and our CallMiner team of experts.

Select a tab above and register for any (or all) of our Webinarstock events!

Contact

CallMiner, Inc., 200 West Avenue, Waltham, MA 02451
(781) 547-5690 | (781) 547-5889 (fax)
marketing@callminer.com | callminer.com

Agent Performance &
Contact Centre Efficiency

Webinars

23 July, 2019

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Tuesday, 23 July, 2019

Agent Performance & Contact Centre Efficiency

Day 1 of Webinarstock 2019 features our Agent Performance & Contact Centre Efficiency Stage. Join speakers from CallMiner, nGuvu, JLodge, and Forrester for a day of thought leadership and expert insights into improving your contact centre performance. Register for any or all of our webinars below!

Webinars

Call Centre Employee Engagement Trends of 2019
9:00 a.m. BST

When agents are more engaged at work, your business can optimise engagement with customers. Join us and employee engagement experts nGuvu in a discussion of the employee engagement trends in 2019.

Zeroing in on Ideal Coaching Moments with Speech Analytics
10:00 a.m. BST

Join this webinar to learn how automated speech analytics can be applied to the QA process, how to determine the right calls and KPI’s to coach from, and how to effectively deliver accepted target scoring to your agent community.

Creating Customer Service Super Agents with Data, Tech & Coaching
2:00 p.m. BST

Experts discuss in this webinar three customer service megatrends of 2019, what role AI will play in transforming your contact center, how to utilise customer engagement data for better experiences, and tracking empathy of agents.

Artificial Intelligence Webinars

24 July, 2019

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Wednesday, 24 July, 2019

Artificial Intelligence

Day 2 of Webinarstock features our Artificial Intelligence line up of data research rock stars. Here, you’ll be joining CallMiner Data Scientists and AI experts as they delve into the latest trends and techniques that will improve your speech analytics programs. Register for any or all of our webinars below!

Webinars

What Can AI Do to Help Your Business Today?
1:00 p.m. BST

Find out AI can really help your contact center. Join Vice President of AI Rick Britt and Senior Data Scientist Yang Liu as they break down how you can use AI to turn the data captured in your call center into actionable insights.

Text and Speech Analytics are Not Created Equal
2:00 p.m. BST

Join Vice President of AI Rick Britt and Data Scientist Kirsten Stallings as they dispel the myth that out-of-the-box text analytics works the same on speech data. They’ll discuss the way speech analytics platforms have been trained on data derived from spoken conversation and tuned for the unstructured nature of voice communication.

Leveraging Machine Learning in Conversational Analytics
3:00 p.m. BST

Hear from CallMiner VP of AI Rick Britt and Data Scientist Jamie Brandon as they expose “real world AI” through actual model outputs and real business insights gained through Machine Learning.

Customer Experience Webinars

25 July, 2019

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Thursday, 25 July, 2019

Customer Experience

Day 3 of Webinarstock features our Customer Experience lineup. Join the CallMiner, Forrester, and CXPA teams to find out how you can turn your Customer Experience up to 11! Register for any or all of our CX webinars below!

Webinars

Stop Avoidable Customer Churn with Great CX
1:00 p.m. BST

Improve agent-customer engagement by joining this webinar and learning how real-time feedback can help your agents self-coach and learn from peers. Learn the 10 avoidable call centre behaviours that encourage people to switch, and how to move from just listening to your customers to driving action and instant improvement.

Generate and Accelerate ROI with Analytics and Consulting Services
2:00 p.m. BST

Learn in this webinar how intent, action and emotion derived from unsolicited feedback can be measured and consequently acted upon. Also understand that there is great value in understanding how your frontline employees represent your brand with scored detail identified from every interaction.

Tone Matters! Gain Insights on Sentiment Through Speech Analytics
3:00 BST

Join this webinar to learn how speech analytics can recognize caller frustrations through root cause analysis, the impact of words on customer experience, how analytics can identify agent responses to situational conditions, and more!