CallMiner is hosting a 3-day, summer virtual conference
It’s summer festival season and we’re hosting our own in celebration of Woodstock’s 50th anniversary. We’ll be revisiting some of our greatest hits for Webinarstock 2019 (23-25 July).
Each day’s events feature a theme: Agency Performance & Contact Centre Efficiency, Artificial Intelligence, and Customer Experience.
Join us to rock out with insights, customer stories and thought leadership featuring Ember Services, Forrester Research, nGuvu, Vivint, JLodge, and our CallMiner team of experts.
Select a tab above and register for any (or all) of our Webinarstock events!
Tuesday, 23 July, 2019
Agent Performance & Contact Centre Efficiency
Day 1 of Webinarstock 2019 features our Agent Performance & Contact Centre Efficiency Stage. Join speakers from CallMiner, nGuvu, JLodge, and Forrester for a day of thought leadership and expert insights into improving your contact centre performance. Register for any or all of our webinars below!
Zeroing in on Ideal Coaching Moments with Speech Analytics
10:00 a.m. BST
Join this webinar to learn how automated speech analytics can be applied to the QA process, how to determine the right calls and KPI’s to coach from, and how to effectively deliver accepted target scoring to your agent community.
Creating Customer Service Super Agents with Data, Tech & Coaching
2:00 p.m. BST
Experts discuss in this webinar three customer service megatrends of 2019, what role AI will play in transforming your contact center, how to utilise customer engagement data for better experiences, and tracking empathy of agents.
Wednesday, 24 July, 2019
Day 2 of Webinarstock features our Artificial Intelligence line up of data research rock stars. Here, you’ll be joining CallMiner Data Scientists and AI experts as they delve into the latest trends and techniques that will improve your speech analytics programs. Register for any or all of our webinars below!
Text and Speech Analytics are Not Created Equal
2:00 p.m. BST
Join Vice President of AI Rick Britt and Data Scientist Kirsten Stallings as they dispel the myth that out-of-the-box text analytics works the same on speech data. They’ll discuss the way speech analytics platforms have been trained on data derived from spoken conversation and tuned for the unstructured nature of voice communication.
Thursday, 25 July, 2019
Day 3 of Webinarstock features our Customer Experience lineup. Join the CallMiner, Forrester, and CXPA teams to find out how you can turn your Customer Experience up to 11! Register for any or all of our CX webinars below!
Stop Avoidable Customer Churn with Great CX
1:00 p.m. BST
Improve agent-customer engagement by joining this webinar and learning how real-time feedback can help your agents self-coach and learn from peers. Learn the 10 avoidable call centre behaviours that encourage people to switch, and how to move from just listening to your customers to driving action and instant improvement.
Generate and Accelerate ROI with Analytics and Consulting Services
2:00 p.m. BST
Learn in this webinar how intent, action and emotion derived from unsolicited feedback can be measured and consequently acted upon. Also understand that there is great value in understanding how your frontline employees represent your brand with scored detail identified from every interaction.
Tone Matters! Gain Insights on Sentiment Through Speech Analytics
Join this webinar to learn how speech analytics can recognize caller frustrations through root cause analysis, the impact of words on customer experience, how analytics can identify agent responses to situational conditions, and more!