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CallMiner is hosting a 3-day, summer virtual conference

It’s summer festival season and we’re hosting our own in celebration of Woodstock’s 50th anniversary. We’ll be revisiting some of our greatest hits for Webinarstock 2019, July 2325th.

Each day’s events feature a theme: Agency Performance & Contact Center Efficiency, Artificial Intelligence, and Customer Experience.

Join us to rock out with insights, customer stories and thought leadership featuring Ember Services, Forrester Research, nGuvu, Vivint, JLodge, and our CallMiner team of experts.

Select a tab above and register for any (or all) of our Webinarstock events!

Contact

CallMiner, Inc., 200 West Avenue, Waltham, MA 02451
(781) 547-5690 | (781) 547-5889 (fax)
marketing@callminer.com | www.callminer.com

Agent Performance &
Contact Center Efficiency

Webinars

July 23rd, 2019

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Tuesday, July 23rd, 2019

Agent Performance & Contact Center Efficiency

Day 1 of Webinarstock 2019 features our Agent Performance & Contact Center Efficiency Stage. Join speakers from CallMiner, nGuvu, JLodge, and Forrester for a day of thought leadership and expert insights into improving your contact center performance. Register for any or all of our webinars below!

Webinars

Call Center Employee Engagement Trends of 2019
11:00 a.m. EDT / 8:00 a.m. PDT

When agents are more engaged at work, your business can optimize engagement with customers. Join us and employee engagement experts nGuvu in a discussion of the employee engagement trends in 2019.

How to Use Speech Analytics to Close More Sales
12:00 p.m. EDT / 9:00 a.m. PDT

Join us in this webinar to learn how you can double close rates through analytics and adjustments, how agents can respond to customers who push back on upsell opportunities, combining AI with Human Intelligence to provide unparalleled business insights, and more.

Zeroing in on Ideal Coaching Moments with Speech Analytics
1:00 p.m. EDT / 10:00 a.m. PDT

Join this webinar to learn how automated speech analytics can be applied to the QA process, how to determine the right calls and KPI’s to coach from, how to effectively deliver accepted target scoring to your agent community, and more.

Creating Customer Service Super Agents with Data, Tech, and Coaching
2:00 p.m. EDT / 11:00 a.m. PDT

Experts discuss in this webinar three customer service megatrends of 2019, what role AI will play in transforming your contact center, how to utilize customer engagement data for better experiences, tracking empathy of agents, and more.

Artificial Intelligence Webinars

July 24th, 2019

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Wednesday, July 24th, 2019

Artificial Intelligence

Day 2 of Webinarstock features our Artificial Intelligence line up of data research rock stars. Here, you’ll be joining CallMiner Data Scientists and AI experts as they delve into the latest trends and techniques that will improve your speech analytics programs. Register for any or all of our webinars below!

Webinars

What Can AI Do to Help Your Business Today?
1:00 p.m. EDT / 10:00 a.m. PDT

Find out AI can really help your contact center. Join Vice President of AI Rick Britt and Senior Data Scientist Yang Liu as they break down how you can use AI to turn the data captured in your call center into actionable insights.

Text and Speech Analytics are Not Created Equal
2:00 p.m. EDT / 11:00 a.m. PDT

Join Vice President of AI Rick Britt and Data Scientist Kirsten Stallings as they dispel the myth that out-of-the-box text analytics works the same on speech data. They’ll discuss the way speech analytics platforms have been trained on data derived from spoken conversation and tuned for the unstructured nature of voice communication.

Leveraging Machine Learning in Conversational Analytics
3:00 p.m. EDT / 12:00 p.m. PDT

Hear from CallMiner VP of AI Rick Britt and Data Scientist Jamie Brandon as they expose “real world AI” through actual model outputs and real business insights gained through Machine Learning.

Customer Experience Webinars

July 25th, 2019

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Thursday, 25 July, 2019

Customer Experience

Day 3 of Webinarstock features our Customer Experience lineup. Join the CallMiner, Forrester, and CXPA teams to find out how you can turn your Customer Experience up to 11! Register for any or all of our CX webinars below!

Webinars

How AI-Fueled Speech Analytics is Rocking the World of CX
1:00 p.m. EDT / 10:00 a.m. PDT

Join this webinar with guest Ian Jacobs of Forrester Research to learn how AI-fueled speech analytics is an emerging market; what are key areas to evaluate when considering SA vendors; how AI, Machine Learning, and Predictive Analytics are impacting CX!

Why Your Contact Center Conversations are a CX Goldmine
2:00 p.m. EDT / 11:00 a.m. PDT

Learn in this webinar how intent, action and emotion derived from unsolicited feedback can be measured and consequently acted upon. Also understand that there is great value in understanding how your frontline employees represent your brand with scored detail identified from every interaction.

Tone Matters! Gain Insights on Sentiment Through Speech Analytics
3:00 p.m. EDT / 12:00 p.m. PDT

Join this webinar to learn how speech analytics can recognise caller frustrations through root cause analysis, the impact of words on customer experience, how analytics can identify agent responses to situational conditions, and more!