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CallMiner Eureka Starter Now Available on AWS Marketplace

CallMiner, a provider of speech and customer engagement analytics, has announced its CallMiner Eureka Starter solution is now available on Amazon Web Services (AWS) Marketplace, making it easier for customers to find, compare, and immediately start using the software.Eureka Starter is an entry-level speech analytics offering built on CallMiner’s Eureka engagement analytics platform.Starter is available […]

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5 TOP CUSTOMER SERVICE ARTICLES FOR THE WEEK OF JULY 9, 2018

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How to Deliver Terrible, Horrible, No Good, Very Bad Customer Experience by Deb […]

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New Forrester report: ‘Speech analytics has found its voice with AI’

Some of us remember a time when devices were not able to respond to what you said verbally, although that now seems a long time ago. Behind all these suddenly loquacious machines, of course, are smart analytics that translate speech into text, text into intent and intent into appropriate responses. To sort out these new […]

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The Rise Of AI-Fueled Speech Analytics: Key Takeaways from Forrester's New Wave

Top emerging technologies for the future of marketingSort through the hype around AI, chatbots, and extended reality. Watch the webinar replay    The recently published report, “The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018” report identified the 11 most significant players in this market: Aspect, CallMiner, Clarabridge, Cogito, Genesys, Invoca, Mattersight, NICE, OpenText, Tethr, […]

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Debtors Should Be Careful As Debt Collectors Develop 21st Tactics

From cooing avatars to Ringless voicemails, debt collectors are increasingly adding high-tech strategies to increase payment from people behind on bills. Debtors need to stay on guard. New techniques are currently being employed that make previous strategies of irritating letters and real phone calls no longer necessary. These new methods cut down labor costs and […]

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Leading Independent Research Firm Recognizes CallMiner as Having the Most Advanced, Enterprise-Ready Speech Analytics Functionality

CallMiner Named a Leader in AI-Fueled Speech Analytics and Receives Highest Number of Differentiated Ratings in Analysis of Current Offering and Strategy Waltham, MA – June 25, 2018 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, today announced that the company has been named a Leader in the report “Forrester […]

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CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules

CallMiner, a platform provider of speech and customer engagement analytics, announced at Customer Contact Week 2018 the launch of its comprehensive CallMiner Eureka platform and new analytics modules: Analyze, Coach, API, Redact, and Alert. Related Whitepapers CallMiner, a platform provider of speech and customer engagement analytics, announced at Customer Contact Week 2018 the launch of […]

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CallMiner Eureka Starter Now Available on AWS Marketplace

270     CallMiner have announced its CallMiner Eureka Starter solution is now available on Amazon Web Services (AWS) Marketplace, making it easier for customers to find, compare, and immediately start using the software. Eureka Starter is an entry-level speech analytics offering built on CallMiner’s enterprise-proven Eureka engagement analytics platform. Starter is available […]

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CallMiner Eureka Starter Now Available on AWS Marketplace, Simplifying Speech Analytics Buying Process

Eureka Starter puts Speech Analytics within Reach for Organizations of All Sizes Using Amazon Connect, with Pay-As-You-Go Pricing and Quick Start Deployment LAS VEGAS, NV – June 20, 2018 – CallMiner, a provider of award-winning speech and customer engagement analytics, announced today at Customer Contact Week 2018 its CallMiner Eureka Starter solution is now available […]

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CallMiner Launches Consolidated Interaction Analytics Platform

285     CallMiner has announced at Customer Contact Week 2018 the launch of its comprehensive CallMiner Eureka platform and new analytics modules: Analyze, Coach, API, Redact, and Alert. Powered by the Eureka data mining engine, the new modules are built to meet the full range of customer intelligence needs from real-time to […]

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CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules

New interaction analytics modules provide end-to-end customer intelligence using scalable Eureka platform engine. LAS VEGAS, NV – Tuesday, June 19, 2018 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today at Customer Contact Week 2018 the launch of its comprehensive CallMiner Eureka platform and new analytics modules: Analyze, Coach, API, […]

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TCN Announces Integration Partnership with CallMiner, Enhancing Its Cloud-Based Contact Center Platform with Speech Analytics

TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its integration partnership with CallMiner, a platform provider of speech and customer engagement analytics. Related Whitepapers TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its integration partnership with CallMiner, a platform […]

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Can Artificial Intelligence Enhance Customer Service Efforts? [Infographic]

One of the central parts of any business is customer service, and more and more companies are taking steps to bring a customer’s experience into the future. Inroads in the field of artificial intelligence are helping companies and consumers build better relationships while offering and receiving better service. In reality, however, only 50% of people […]

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CallMiner to Host Events at Customer Contact Week 2018

300   3   CallMiner, have announced the details of its hosted events and activities as an exhibitor at Customer Contact Week 2018. CallMiner will host a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception. The Master Class Workshop, […]

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13 Ways Technology can Improve Employee Engagement

209   1   Filed under – Technology, CallMiner, Employee Engagement, Enghouse, EvaluAgent, GCI, IFS | mplsystems, Jabra, NewVoiceMedia, Plantronics, Puzzel, West UC Our panel of experts discuss how technology can be used to boost advisor engagement in the contact centre. 1. Self-Service can Remove Some Monotonous Call Types If a customer wants […]

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Q&A with TCN: On Platform 3.0 and its Latest Speech Analytics Feature Powered by CallMiner

Speech analytics is a relatively new frontier in the contact center technology market–but one that is quickly growing and gaining popularity. With speech analytics, contact centers get the ability to extract analytical data from customer conversations and turn them into practical information. This is crucial for organizations looking to take agent performance as well as […]

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Interview with Jeff Gallino, Founder and CTO, CallMiner

Jeff oversees research, language development, and future product direction. Gallino was President and CEO during CallMiner’s first five years. Jeff has more than 25 years of experience delivering complex software and hardware solutions to enterprise and government customers. Prior to founding CallMiner, Jeff worked at ThinkEngine Networks, Grant Thornton Consulting, and served for 11 years […]

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News : CallMiner Announces Performance Management Platform Eureka Coach

#contactcenterworld, @CallMiner Waltham, MA, USA, May 29, 2018 — CallMiner, a platform provider of speech and customer engagement analytics, announced the latest release of its agent performance management platform, now branded Eureka Coach. Eureka Coach is a cloud-based portal that automates and accelerates performance feedback to contact center agents and supervisors based on objective scoring […]

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You Interact With AI All The Time (And Just Don’t Know It)

Consumers gravitate towards a personal touch; it is the foundation of brand loyalty. But today, many customers find themselves increasingly working with artificial intelligence in place of real humans. The kicker is, many of us can’t even tell the difference. Get The Timeless Reading eBook in PDF Get the entire 10-part series on Timeless Reading […]

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