CallMiner Eureka Fall 2015 unveiled at LISTEN 2015, CallMiner’s seventh annual conference for customer engagement professionals. The Eureka Fall 2015 release includes enhancements in user experience design, customer journey visualization, root cause analytics and agent performance management workflows.
NewSpring leads $16M Funding Round to Help CallMiner Expand Beyond Interaction Analytics into Customer Engagement Optimization Across the Entire Customer Journey
Afni Exceeds its Sales Goals by 55.4 Percent after Deploying CallMiner Eureka
Innovative Real-Estate Agency will Deploy Real-Time and Post Call Speech Analytics
Next Generation Engagement Analytics Platform to be Previewed at Call Center Week
Awards highlight speed to intelligence and measurable results from CallMiner speech analytics
Former President of Worldwide Sales and Marketing at Nuance joins CallMiner Board
Industry leading financial service firm utilizes Eureka solution to improve customer service
Promero and CallMiner customers are provided a winning combination of expertise
Professional Recovery Consultants, Inc. Chooses CallMiner Speech Analytics to Ensure Increased Efficiency and Client Satisfaction
Industry leader in healthcare accounts receivables management raises productivity and maintains positive customer relations with speech analytics
FBCS, Inc. Implements CallMiner Speech Analytics to Ensure Increased Efficiency and Continued Compliance
Industry leader in accounts receivables management reduces regulatory risk with speech analytics
Expanded real-time product uses proven speech analytics platform to improve call center performance and compliance.
Rimhub Partners with CallMiner to Provide market-Leading Speech Analytics Solution as Value-Add Service to Customers
Customers and prospects are provided a winning combination of Eureka and an outsourced service team.
CallMiner gets perfect scores in 9 of 10 categories in DMG Consulting Speech Analytics Vendor Satisfaction Analysis.
Version 9.0 delivers actionable Voice of the Customer insights directly to contact center staff to drive continuous and sustained improvement.
State Collection Service Implements CallMiner Eureka Speech Analytics for Even Stronger Quality Assurance and FDCPA Compliance
Leading Accounts Receivable Management Firm to automate agent quality and compliance monitoring processes to drive increased value to its clients
ResponseTek and CallMiner form alliance to provide integrated speech analytics and customer experience management solution for contact centers
Contact centers can obtain a 360-degree view of customer experience by combining speech analytics with customer experience insights and action management tools
Eureka 8.0 transforms traditional Quality Monitoring Systems with 100% coverage, objective and immediate assessment and results complemented with easily configurable dashboards and scorecards
Delivery “in the Telco Cloud” Revolutionizes an Organization’s Ability to Instantly Extract Customer Intelligence with an Elegant and Easy-to-Use Solution Pointed to an Enterprises’ Toll-Free Customer Contact Number