New CallMiner Eureka Platform Improves the User Experience and Speeds Time to Customer Insights

CallMiner Eureka Fall 2015 unveiled at LISTEN 2015, CallMiner’s seventh annual conference for customer engagement professionals. The Eureka Fall 2015 release includes enhancements in user experience design, customer journey visualization, root cause analytics and agent performance management workflows.

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CallMiner Expands into Customer Engagement Optimization with NewSpring Capital Investment

NewSpring leads $16M Funding Round to Help CallMiner Expand Beyond Interaction Analytics into Customer Engagement Optimization Across the Entire Customer Journey

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CallMiner Customer, Afni, Wins Implementation Award from Speech Technology Magazine

Afni Exceeds its Sales Goals by 55.4 Percent after Deploying CallMiner Eureka

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CallMiner Selected by Foxtons to Improve Agent Performance

Innovative Real-Estate Agency will Deploy Real-Time and Post Call Speech Analytics

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CallMiner Increases Speed to Intelligence from Customer Interactions with Latest Software Release

Next Generation Engagement Analytics Platform to be Previewed at Call Center Week

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CallMiner Customers Win Speech Analytics Implementation Awards

Awards highlight speed to intelligence and measurable results from CallMiner speech analytics

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CallMiner Welcomes Steven G. Chambers to Board of Directors

Former President of Worldwide Sales and Marketing at Nuance joins CallMiner Board

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Resurgent Capital Services Implements CallMiner Speech Analytics to Maintain Compliance

Industry leading financial service firm utilizes Eureka solution to improve customer service

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Promero Partners with CallMiner to Provide Market Leading Speech Analytics Solutions to Customers

Promero and CallMiner customers are provided a winning combination of expertise

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Professional Recovery Consultants, Inc. Chooses CallMiner Speech Analytics to Ensure Increased Efficiency and Client Satisfaction

Industry leader in healthcare accounts receivables management raises productivity and maintains positive customer relations with speech analytics

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FBCS, Inc. Implements CallMiner Speech Analytics to Ensure Increased Efficiency and Continued Compliance

Industry leader in accounts receivables management reduces regulatory risk with speech analytics

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CallMiner Delivers Automated Next-Best-Action Guidance Directly to Call Center Agents

Expanded real-time product uses proven speech analytics platform to improve call center performance and compliance.

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Rimhub Partners with CallMiner to Provide market-Leading Speech Analytics Solution as Value-Add Service to Customers

Customers and prospects are provided a winning combination of Eureka and an outsourced service team.

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CallMiner Ranks First in Customer Satisfaction among Speech Analytics Vendors

CallMiner gets perfect scores in 9 of 10 categories in DMG Consulting Speech Analytics Vendor Satisfaction Analysis.

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CallMiner extends the Boundaries of Analytics with myEureka Performance Management Portals

Version 9.0 delivers actionable Voice of the Customer insights directly to contact center staff to drive continuous and sustained improvement.

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State Collection Service Implements CallMiner Eureka Speech Analytics for Even Stronger Quality Assurance and FDCPA Compliance

Leading Accounts Receivable Management Firm to automate agent quality and compliance monitoring processes to drive increased value to its clients

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ResponseTek and CallMiner form alliance to provide integrated speech analytics and customer experience management solution for contact centers

Contact centers can obtain a 360-degree view of customer experience by combining speech analytics with customer experience insights and action management tools

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CallMiner Launches Eureka 8 with a Fully Automated Quality Solution

Eureka 8.0 transforms traditional Quality Monitoring Systems with 100% coverage, objective and immediate assessment and results complemented with easily configurable dashboards and scorecards

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CallMiner CEO to Keynote at Contact Center Week

Leahy will Illustrate How Eureka Unified Analytics Enables Direct Access to 100% Voice of the Customer (VOC), while Halloran, a Pershing Quality Executive, will address the use of Eureka Speech Analytics to Automate Quality Scoring

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CallMiner Announces In-Network Delivery of Speech Analytics

Delivery “in the Telco Cloud” Revolutionizes an Organization’s Ability to Instantly Extract Customer Intelligence with an Elegant and Easy-to-Use Solution Pointed to an Enterprises’ Toll-Free Customer Contact Number

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