CallMiner Announces Speech Analytics Calculator to Help Businesses Assess Achievable Return on Investment

Free online calculator tool assesses cost savings and improved revenue from deploying speech analytics. WALTHAM, MA – June 6, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces the launch of an online calculator that can help companies compute achievable return on investment (ROI) with CallMiner Eureka. A recent […]

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Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience

Eureka Enterprise Speech Analytics and EurekaLive real-time analytics provide post-call voice of the customer insights and on-call next best action guidance to improve quality of service and level of compassion. WALTHAM, MA – June, 1, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Phillips & Cohen has […]

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CallMiner’s Eureka Xchange named in the Top 10 Contact Centre Technologies of 2017

The Eureka platform was recognized for its collaboration and co-creation advantages Waltham, MA, May 31, 2017 – CallMiner, a leader in speech and customer engagement analytics, announced today that Eureka Xchange, the speech analytics industry’s first open application exchange, has been named as one of the Top 10 Contact Centre Technologies of 2017. The Awards, […]

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CallMiner Customer, HomeServe USA, Honored with Stevie Awards

HomeServe wins 3 Stevie Awards as a direct result of the CallMiner Eureka Speech Analytics Solution Boston, MA – April 6, 2017 – CallMiner, a leader in speech and customer engagement analytics, announced today that customer HomeServe USA, a leading provider of home emergency repair service plans, was recognized with three Silver Stevie Awards for […]

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CallMiner Leads Speech and Customer Engagement Industry in Data Security and Privacy for Customers

Independent Audit Verifies CallMiner’s Adherence to SOC 2 Type II, FISMA, ISO 27001, HIPAA, and PCI DSS Standards Fort Myers, FL – March 16, 2017 – CallMiner, the leader in cloud speech and customer engagement analytics solutions, today announced that it has received its SOC 2 Type II Attestation Report, FISMA Compliance Audit, HIPAA Security […]

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The Christian Broadcasting Network Selects CallMiner Eureka Speech Analytics for a Better Customer Experience

The Christian Broadcasting Network Selects CallMiner Eureka Speech Analytics for a Better Customer Experience

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CallMiner Expands Focus on Telecommunications Through New Reseller and Technology Partnership with Light Communications, Inc.

Waltham, MA – February 2, 2017 — CallMiner, the leader in speech and customer engagement analytics solutions, announces today that Light Communications, Inc., a turn-key software solutions specialist for Enterprise multi-media Contact Centers, has selected CallMiner Eureka as their recommended speech analytics platform. Light Communications will resell CallMiner Eureka as part of its end-to-end portfolio of […]

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Health Insurance Innovations Selects CallMiner Interaction Analytics to Build Consumer and Regulatory Confidence

Waltham, MA – January 31, 2017 — CallMiner, the leader in Interaction Analytics solutions, announces today that Health Insurance Innovations, Inc. (HII) (NASDAQ HIIQ), an administrator of affordable web-based health insurance, has selected CallMiner Eureka to gather business intelligence on conversations between HII’s licensed and carrier-appointed insurance agents and customers in order to improve the […]

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CallMiner Brings Holiday Cheer to Eva’s Closet Families

Ft. Myers, FL – December 23, 2016 — Each year during the holiday season, CallMiner, a Ft. Myers technology company, chooses a local charity to sponsor. This year it was Eva’s Closet, a local charity with a mission to “provide assistance to people in need, regardless of situation or circumstance, without judgment.” Jessica Goodall, who […]

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The CCS Companies Leverages CallMiner Eureka Customer Engagement Analytics to Further Enhance the Consumer Call Center Experience and its Quality Assurance Initiatives

Waltham, MA – Nov 16, 2016 — CallMiner, the leader in speech and customer engagement analytics, announces today that The CCS Companies has selected CallMiner Eureka and myEureka interaction analytics. Eureka will enhance CCS’ ability to tap into consumer insights that improve the consumer call center experience, contact center agent quality, regulatory compliance, and voice […]

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