New online community EngagementOptimization.com provides best practices and networking for CX professionals

Waltham, MA – June 22, 2016 – CallMiner, Inc., the leader in speech and customer engagement analytics solutions announces the launch of its new Engagement Optimization community. EngagementOptimization.com (abbreviated to EO) is the premier destination for customer engagement professionals, thought leaders and industry experts to go to learn how to optimize the customer journey through […]

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New online community EngagementOptimization.com provides best practices and networking for CX professionals

Waltham, MA – June 22, 2016 – CallMiner, Inc., the leader in speech and customer engagement analytics solutions announces the launch of its new Engagement Optimization community. EngagementOptimization.com (abbreviated to EO) is the premier destination for customer engagement professionals, thought leaders and industry experts to go to learn how to optimize the customer journey through […]

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CallMiner Partners with Ultracomms to Add Its Market-Leading Interaction Analytics Solutions to Ultracomms PCI Compliant Cloud Contact Center

Enables contact centers to improve agent productivity and performance to deliver a better customer experience Delivers unrivalled compliance solution to financial services contact centers and collection agencies Waltham, MA – April 25th – CallMiner, Inc., rated first in customer satisfaction for customer engagement analytics and, Ultracomms, Europe’s first cloud contact center services provider, today announced […]

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CallMiner Customer Engagement Analytics Solution Wins 2016 PACE Technovation Award

PACE Recognizes CallMiner with Award for Eureka 10 Customer Engagement Analytics. Waltham, MA – April 13, 2016 – CallMiner, the leader in speech and customer engagement analytics solutions, has received the 2016 Technovation Award from PACE, the Professional Association for Customer Engagement for its Eureka 10 Omni-channel Customer Engagement Analytics platform. “Customer engagement analytics is […]

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CallMiner Expands with New Office and Training Center in Fort Myers

CallMiner, a locally founded software company, experiences high growth by powering contact centers with speech analytics technology. CallMiner Eureka improves agent performance to provide better service to customers and increases operational efficiency, compliance and revenue.

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CallMiner shortlisted for ‘Best Data & Analytics Technology’ by the Credit Today Awards 2016

CallMiner, Inc., rated first in customer satisfaction for customer engagement analytics, announced today that it has been shortlisted for the ‘Best Data & Analytics Technology’ Award by Credit Today Awards 2016. The Credit Today Awards recognise and reward hard work and best practice in the field of credit and collections.

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CallMiner Customer, Sundance, Honored with Stevie Awards

CallMiner, rated first in customer satisfaction for customer engagement analytics, announced today that Sundance Vacations, a travel company offering quality vacations at a tremendous savings over retail prices, was recognized with a Silver Stevie Award for best use of technology and a Bronze Stevie award for innovation in customer service.

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New CallMiner Eureka Platform Improves the User Experience and Speeds Time to Customer Insights

CallMiner Eureka Fall 2015 unveiled at LISTEN 2015, CallMiner’s seventh annual conference for customer engagement professionals. The Eureka Fall 2015 release includes enhancements in user experience design, customer journey visualization, root cause analytics and agent performance management workflows.

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CallMiner Expands into Customer Engagement Optimization with NewSpring Capital Investment

NewSpring leads $16M Funding Round to Help CallMiner Expand Beyond Interaction Analytics into Customer Engagement Optimization Across the Entire Customer Journey

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CallMiner Customer, Afni, Wins Implementation Award from Speech Technology Magazine

Afni Exceeds its Sales Goals by 55.4 Percent after Deploying CallMiner Eureka

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