Version 9.0 delivers actionable Voice of the Customer insights directly to contact center staff to drive continuous and sustained improvement.
State Collection Service Implements CallMiner Eureka Speech Analytics for Even Stronger Quality Assurance and FDCPA Compliance
Leading Accounts Receivable Management Firm to automate agent quality and compliance monitoring processes to drive increased value to its clients
ResponseTek and CallMiner form alliance to provide integrated speech analytics and customer experience management solution for contact centers
Contact centers can obtain a 360-degree view of customer experience by combining speech analytics with customer experience insights and action management tools
Eureka 8.0 transforms traditional Quality Monitoring Systems with 100% coverage, objective and immediate assessment and results complemented with easily configurable dashboards and scorecards
Delivery “in the Telco Cloud” Revolutionizes an Organization’s Ability to Instantly Extract Customer Intelligence with an Elegant and Easy-to-Use Solution Pointed to an Enterprises’ Toll-Free Customer Contact Number
Leading Collections Agency Now Dramatically Improving their Conversion Rates and Mitigating Risk While Improving Overall Collector Efficacy