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The CCS Companies Leverages CallMiner Eureka Customer Engagement Analytics to Further Enhance the Consumer Call Center Experience and its Quality Assurance Initiatives

Waltham, MA – Nov 16, 2016 — CallMiner, the leader in speech and customer engagement analytics, announces today that The CCS Companies has selected CallMiner Eureka and myEureka interaction analytics. Eureka will enhance CCS’ ability to tap into consumer insights that improve the consumer call center experience, contact center agent quality, regulatory compliance, and voice […]

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CallMiner Honors Customer Engagement Professionals at Largest LISTEN Conference in the Company’s History

Waltham, MA – Nov 11, 2016 — CallMiner, the leader in speech and customer engagement analytics, held its eighth annual LISTEN conference November 2-4, 2016 – the largest gathering of users and customer engagement professionals including more than 160 first-time attendees. During the event, awards were presented to analysts whose efforts had a direct impact […]

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CallMiner Launches First Customer Engagement Analytics App Exchange

Eureka Xchange Drives Extensibility to the Eureka Platform and Accelerates Speed to Intelligence Waltham, MA – November 3, 2016 — CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, today announces the launch of Eureka Xchange, an app exchange for its powerful Eureka 10 interaction analytics platform, as a public preview. From […]

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LISTEN 2016 Conference for Users and Customer Engagement Professionals Sets Record with 40% Increase in Attendance

Waltham, MA – October 26, 2016 — CallMiner, the leader in speech and customer engagement analytics, hosts the eighth annual LISTEN conference – Boundless Connections — for users and customer engagement professionals at the Opal Sands Hotel in Clearwater Beach, Florida, on November 2-4, 2016. As testament to CallMiner’s growing customer roster and presence in […]

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CallMiner and Five9 Announce a Partnership to Deliver Faster Speed-to-Value for Customer Engagement Analytics Clients

Waltham, MA – September 8, 2016 — CallMiner, the leader in speech and customer engagement analytics solutions, and Five9 (NASDAQ: FIVN), a leading provider of cloud contact center software, today announced a partnership where Five9 will resell CallMiner Eureka and myEureka cloud-based customer engagement analytics, delivering greater speed to intelligence and results to the enterprise […]

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CallMiner and Cloud9 Announce a Strategic Partnership to Bring Customer Engagement Analytics to New European Markets

Waltham, MA – July 12, 2016 — CallMiner, the leader in speech and customer engagement analytics solutions, and Cloud9 Business Analytics, a leading provider of cloud-based Workforce Optimisation (WFO) solutions today announces a strategic partnership to bring robust cloud-based enterprise speech analytics to small and midsized businesses (SMBs) in the UK. With the support of […]

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CallMiner® Customers Win 2016 Speech Analytics Implementation Awards

Awards highlight measurable results from CallMiner speech analytics Boston, MA – August 8, 2016 – CallMiner® (https://callminer.com), the leader in speech and customer engagement analytics solutions, announced today that two of its customers, Encore Capital Group and Open English have won Implementation Awards from Speech Technology Magazine. Both companies were recognized for their ability to use speech analytics […]

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CallMiner Eureka Announces New and Improved Speech Recognition – Most Accurate and Fastest in the Industry

New Eureka speech recognition engine increases speed to intelligence from customer engagement insights, and enables expansion to over 20 languages and dialects. June 29, 2016  Watham, MA – CallMiner, the leader in speech and customer engagement analytics solutions, announces a significant improvement in the CallMiner Eureka speech-to-text recognition engine. Already delivering the industry’s fastest speed […]

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New online community EngagementOptimization.com provides best practices and networking for CX professionals

Waltham, MA – June 22, 2016 – CallMiner, Inc., the leader in speech and customer engagement analytics solutions announces the launch of its new Engagement Optimization community. EngagementOptimization.com (abbreviated to EO) is the premier destination for customer engagement professionals, thought leaders and industry experts to go to learn how to optimize the customer journey through […]

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CallMiner Partners with Ultracomms to Add Its Market-Leading Interaction Analytics Solutions to Ultracomms PCI Compliant Cloud Contact Center

Enables contact centers to improve agent productivity and performance to deliver a better customer experience Delivers unrivalled compliance solution to financial services contact centers and collection agencies Waltham, MA – April 25th – CallMiner, Inc., rated first in customer satisfaction for customer engagement analytics and, Ultracomms, Europe’s first cloud contact center services provider, today announced […]

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CallMiner Partners with Ultracomms to Add Its Market-Leading Interaction Analytics Solutions to Ultracomms PCI Compliant Cloud Contact Center

This announcement follows the news earlier this month that Ultracomms achieved the Payment Card Industry Data Security Standard (PCI DSS) v3.1, (PCI DSS) Level 1 accredited service provider status for its entire platform.

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CallMiner Customer Engagement Analytics Solution Wins 2016 PACE Technovation Award

CallMiner, the leader in speech and customer engagement analytics solutions, has received the 2016 Technovation Award from PACE, the Professional Association for Customer Engagement for its Eureka 10 Omni-channel Customer Engagement Analytics platform.

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CallMiner Expands with New Office and Training Center in Fort Myers

CallMiner, a locally founded software company, experiences high growth by powering contact centers with speech analytics technology. CallMiner Eureka improves agent performance to provide better service to customers and increases operational efficiency, compliance and revenue.

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CallMiner shortlisted for ‘Best Data & Analytics Technology’ by the Credit Today Awards 2016

CallMiner, Inc., rated first in customer satisfaction for customer engagement analytics, announced today that it has been shortlisted for the ‘Best Data & Analytics Technology’ Award by Credit Today Awards 2016. The Credit Today Awards recognise and reward hard work and best practice in the field of credit and collections.

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CallMiner Customer, Sundance, Honored with Stevie Awards

CallMiner, rated first in customer satisfaction for customer engagement analytics, announced today that Sundance Vacations, a travel company offering quality vacations at a tremendous savings over retail prices, was recognized with a Silver Stevie Award for best use of technology and a Bronze Stevie award for innovation in customer service.

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New CallMiner Eureka Platform Improves the User Experience and Speeds Time to Customer Insights

CallMiner Eureka Fall 2015 unveiled at LISTEN 2015, CallMiner’s seventh annual conference for customer engagement professionals. The Eureka Fall 2015 release includes enhancements in user experience design, customer journey visualization, root cause analytics and agent performance management workflows.

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CallMiner Expands into Customer Engagement Optimization with NewSpring Capital Investment

NewSpring leads $16M Funding Round to Help CallMiner Expand Beyond Interaction Analytics into Customer Engagement Optimization Across the Entire Customer Journey

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CallMiner Customer, Afni, Wins Implementation Award from Speech Technology Magazine

Afni Exceeds its Sales Goals by 55.4 Percent after Deploying CallMiner Eureka

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CallMiner Selected by Foxtons to Improve Agent Performance

Innovative Real-Estate Agency will Deploy Real-Time and Post Call Speech Analytics

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CallMiner Increases Speed to Intelligence from Customer Interactions with Latest Software Release

Next Generation Engagement Analytics Platform to be Previewed at Call Center Week

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