Forrester New Wave

CallMiner named a leader in the AI-fueled speech analytics space

The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

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CallMiner’s real-time and business insights capabilities stand out among WFO suites.

The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

This report -- published in 2018 but still Forrester's most recent assessment of the marketplace -- details their findings in 10 criteria including natural language processing, coaching and quality management, real-time speech analytics, business insights, and ease of use.

CallMiner received a 'Differentiated' rating in eight of the 10 evaluation criteria, the highest number of Differentiated scores among the evaluated vendors.

Read how CallMiner stacked up among the 10 other most significant speech analytics firms and why we were ranked a Leader.

The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on available resources. Opinions reflect judgement at the time and are subject to change.

The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on available resources. Opinions reflect judgement at the time and are subject to change.

The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018