CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
This report -- published in 2018 but still Forrester's most recent assessment of the marketplace -- details their findings in 10 criteria including natural language processing, coaching and quality management, real-time speech analytics, business insights, and ease of use.
CallMiner received a 'Differentiated' rating in eight of the 10 evaluation criteria, the highest number of Differentiated scores among the evaluated vendors.
Read how CallMiner stacked up among the 10 other most significant speech analytics firms and why we were ranked a Leader.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.