Select a city to register

Select a city to register

Overview

CallMiner takes the #1 event in the Speech Analytics Industry on the road

We decided to spread the voice from leaders in the speech analytics industry along with customer thought leaders leveraging this technology to improve customer outcomes by visiting four of the country’s most dynamic venues across the United States,​​​​​​​ Los Angeles, Chicago, New York City, and Dallas.
Select a venue below for event details and sign up!

About the CX Analytics Summit

Our CX Analytics Summit, a LISTEN Road Show, brings together top executives from Speech Analytics organizations to learn, discuss and share how to extract intelligence from customer interactions and its potential impact in the way organizations attract, delight, and retain customers. Insights on how to improve all areas of your business will be unveiled.

Improve CX

Boost Efficiency

Mitigate Risk

Improve Agent Performance

Sell More

Who Attends the CX Analytics Summit?

Join us for this highly educational and interactive full-day event. Learn how CallMiner Eureka customers are using intelligence to improve customer experience, contact center performance, sales & compliance.

Positions held by past Summit attendees vary from Chief Information Officers, Vice Presidents and Directors of Customer Care, Customer Experience, Quality, Compliance, Contact Center Operations and Information Technology to Program Managers, Quality Analysts, Speech or Business Analysts and more.

Attendees from previous summits are from leading organizations in financial services, collections, performance marketing, utilities, business process outsourcers, travel & hospitality, communications, insurance, retail and healthcare.

Agenda at a Glance

A quick “Representative Look” at what attendees will see and hear at any of the
CX Analytics Summit, a LISTEN™ Road Show locations.

8:00 AM Registration & Continental Breakfast
9:00 AM CX Summit Kickoff- Welcome
9:15 AM CallMiner Eureka Product Roadmap & Demonstration
10:00 AM Partner/Co-Sponsor Thought Leadership
10:45 AM Break
11:00 AM CallMiner Customer #1 Presentation – Driving CX Success in their organization
12:00 PM Lunch
1:00 PM CallMiner Customer #2 Presentation – Thought leadership in CX innovation
1:45 PM Relational Learning Round Tables (* In the Know & Want to Know Topics)
2:30 PM Break
2:45 PM The Evolution of Artificial Intelligence in Analytics
3:30 PM Sponsor/Partner Selected Topic
4:00 PM Quantifying Value in Improved Customer Experience
4:30 PM Wrap up – Host/Venue Tour and Cocktail reception

* In the Know Sessions – Designed for current interaction analytics users who want more info
* Want to Know Sessions – Designed for the customers new to interaction analytics and want to learn more

Contact

CallMiner, Inc., 200 West Avenue, Waltham, MA 02451
(781) 547-5690 | (781) 547-5889 (fax)
marketing@callminer.com | www.callminer.com

            

Los Angeles

April 24, 2019

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Los Angeles – April 24

Los Angeles

April 24, 2019

The CX Analytics Summit zooms into the exciting Los Angeles area, home to many progressive organizations eager to learn and adopt advanced solutions to optimize customer success.

With “Speed to Insight” a critical element to attaining higher customer optimization what better way to illustrate speed than hosting our LA venue at the famous Porsche Experience Center.

The Venue

The Porsche Experience Center

We feel the  Porsche Experience Center is an excellent venue for our CX Summit providing both comfortable accommodations for information exchange and a memorable experience for attendees.

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Speed to CX Intelligence starts here!

Dinner & Porsches

Speed to CX Intelligence starts here!

Drink & Dining

Los Angeles Speakers

Bruce McMahon

As Vice President of Product at CallMiner, Bruce is responsible for product management, strategy, and roadmap. He has over 15 years of experience in product management and software development, and has played key product leadership roles through various stages, from startup to major industry players.

Richard Britt

Rick is the Vice President of Artificial Intelligence at CallMiner. Rick’s passion for interaction analytics is built upon his background of behavioral economics and operations analytics. He has specialized in optimizing results over his 25-year career in financial services, business process outsourcing, retail, marketing and collections.

Steve Chirokas

Steve Chirokas is Director of Product and Channel Marketing for CallMiner. Steve is responsible for thought leadership, sales enablement and partner marketing for CallMiner’s customer interaction solutions. He has provided CX and contact center marketing leadership at organizations delivering CX Platform, Cloud Contact Center and IVR solutions. Steve is also a Forrester Certified CX Champion.

Peter Hamlin

Pete is the Senior Director of Product Management for Avadyne Health and Program Manager for Speech Analytics. Pete has been working with the CallMiner tool since late 2017. He has lead the Speech Analytics team to implement multiple scores and analytics, addressing key areas of patient satisfaction and Agent QA. He is currently working on programs focusing call coaching and performance review integrating in house training guidelines and custom categories.

Martha Brooke

Martha Brooke is a Certified Customer Experience Professional (CCXP) and a Blackbelt in Six Sigma. Driven to improve the Customer Experience (CX), Martha founded Interaction Metrics in 2004. Martha and her team of analysts use advanced customer listening methods to pinpoint gaps, friction points, and missed opportunities between companies and their customers. Martha spurs dialogue about Customer Experience through her top-rated conference sessions, workshops, her blog which is syndicated by CustomerThink and other portals. Prior to Interaction Metrics, Martha also worked for two dotcoms, Lucy.com and Food.com.

Los Angeles Registration

            

Chicago

May 7, 2019

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Chicago – May 7

Chicago

May 7, 2019

The CX Analytics Summit slides in Chicago, home to historical Wrigley Field and many progressive forward thinking engagement professionals.

Meet you at the Wrigley Field for a mix of the over 100 year old feel with the recently renewed facilities that provide the latest in modern technology for a unique event experience.

The Venue

Wrigley Field

We will all be “Cubbie’s” for the day at this unique and historical venue. Looking forward to that!

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History lives here at Wrigley Field

Unique Feel

History lives here at Wrigley Field

Great spaces

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Fun facts about Wrigley Field

Second oldest ballpark in America, opened in 1914
Famous Ivy backdrop and scoreboard exist since 1937
Neighbor residents can watch the games from their rooftops

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Chicago Speakers

Bruce McMahon

As Vice President of Product at CallMiner, Bruce is responsible for product management, strategy, and roadmap. He has over 15 years of experience in product management and software development, and has played key product leadership roles through various stages, from startup to major industry players.

Richard Britt

Rick is the Vice President of Artificial Intelligence at CallMiner. Rick’s passion for interaction analytics is built upon his background of behavioral economics and operations analytics. He has specialized in optimizing results over his 25-year career in financial services, business process outsourcing, retail, marketing and collections.

Steve Chirokas

Steve Chirokas is Director of Product and Channel Marketing for CallMiner. Steve is responsible for thought leadership, sales enablement and partner marketing for CallMiner’s customer interaction solutions. He has provided CX and contact center marketing leadership at organizations delivering CX Platform, Cloud Contact Center and IVR solutions. Steve is also a Forrester Certified CX Champion.

Marvie Wright

Marvie Wright is the Director of leadership/Sales Training at Dialog Direct. She is a member of the National Adult Development and Training (ADT) organization as well as a Learning and Development Specialist with a Master’s degree in Adult Education and Training. Her proven training success has been demonstrated through the launch of Volkswagen/Audi, Maserati and development of a six step call process for their Ford/Lincoln projects.

Cristopher Kuehl

Cris oversees all aspects of Sitel Group’s Speech Analytics solutions across the globe. In this role, Cris is responsible for managing our relationships with CallMiner, as well as client successes in partnership with our operational leaders. Cris brings more than 10 years’ experience in analytics including with both Business Process Outsourcing as well as in house. While at Sykes, Cris was responsible for transformational alignments for key business partners such as AT&T, Kodak and USAA.

Chicago Registration

            

New York

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New York

May 9, 2019

New York

May 9, 2019

The CX Analytics Summit rock and rolls its way into the pulsing center of New York City to engage an audience highly vested in optimal customer experience outcomes.

Chris Waites, Vice President of Support Services at SiriusXM will share how his organization is delivering world-leading customer experience through their use of engagement analytics.
Connect with fellow customer engagement professionals at the Crowne Plaza Times Square for a day of insights followed by a reception and exciting tour nearby at the headquarters and studios of SiriusXM

The Venue

Crowne Plaza Times Square / SiriusXM

SiriusXM is the world’s largest audio entertainment company, reaching over 100 million people with its audio products and services. Best known for satellite radio and exclusive programming, SiriusXM also owns streaming media giant Pandora and provides connected vehicle services to cars, aircraft, and boats.

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Reception & Tour

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Inside the SiriusXM Studios

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Crowne Plaza Times Square

The brand SiriusXM came as a result of the merger between Sirius Radio and XM Radio. Sirius is the brightest star in the constellation Canis Major and the Northern hemisphere named after Egyptian god Osirus.
XM stems from being beyond AM or FM.

New York Speakers

Bruce McMahon

As Vice President of Product at CallMiner, Bruce is responsible for product management, strategy, and roadmap. He has over 15 years of experience in product management and software development, and has played key product leadership roles through various stages, from startup to major industry players.

Richard Britt

Rick is the Vice President of Artificial Intelligence at CallMiner. Rick’s passion for interaction analytics is built upon his background of behavioral economics and operations analytics. He has specialized in optimizing results over his 25-year career in financial services, business process outsourcing, retail, marketing and collections.

Steve Chirokas

Steve Chirokas is Director of Product and Channel Marketing for CallMiner. Steve is responsible for thought leadership, sales enablement and partner marketing for CallMiner’s customer interaction solutions. He has provided CX and contact center marketing leadership at organizations delivering CX Platform, Cloud Contact Center and IVR solutions. Steve is also a Forrester Certified CX Champion.

Chris Waites

Chris Waites has been with Sirius XM for over 8 years, initially joining the company working in finance.

He is currently the Vice President of Support Services. He has responsibility for training and knowledge, quality, voice analytics, agent desktop, workforce management and non-voice channels for the Satellite Radio and Connected Vehicle businesses. SiriusXM currently has over 30 million subscribers to these services.

Chad Schott

Chad Schott is the VP of Learning & Quality for ANGI Homeservices (parent company of HomeAdvisor and Angie’s List). He oversees training and development for the customer care organization, and quality assurance across both customer care and sales. He initially focused on speech analytics in 2016 as a path to deliver more timely and objective feedback for coaching to sales and care leaders. Evolving plans and use cases are risk mitigation, compliance, best practice generation and a culture of accountability. HomeAdvisor has been a customer of CallMiner since early 2017.

New York Registration

            

Dallas

May 22, 2019

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Dallas – May 22

Dallas

May 22, 2019

The CX Analytics Summit arrives into the heart of Texas, where a vibrant Speech Analytics community grows within the city’s extensive technology ecosystem.

The Venue

The AT&T Stadium (Dallas Cowboys Stadium)

AT&T Stadium, formerly Cowboys Stadium, is a retractable roof stadium in Arlington, Texas, United States. It serves as the home of the Dallas Cowboys of the National Football League and was completed on May 27, 2009. It is also the home of the Cotton Bowl Classic and the Big 12 Championship Game.

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An iconic venue

Great Amenities

An iconic venue

A glance of history

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Fun facts about AT&T Stadium

Since AT&T  Stadium is technically considered a room, it is the largest air conditioned room in the entire world. Its steel arches soar 292 feet above the playing field and support the world’s largest domed sports structure.
Holds a 14,000-plus ton retractable roof that opens or closes in 12 minutes

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Dallas Speakers

Bruce McMahon

As Vice President of Product at CallMiner, Bruce is responsible for product management, strategy, and roadmap. He has over 15 years of experience in product management and software development, and has played key product leadership roles through various stages, from startup to major industry players.

Richard Britt

Rick is the Vice President of Artificial Intelligence at CallMiner. Rick’s passion for interaction analytics is built upon his background of behavioral economics and operations analytics. He has specialized in optimizing results over his 25-year career in financial services, business process outsourcing, retail, marketing and collections.

Steve Chirokas

Steve Chirokas is Director of Product and Channel Marketing for CallMiner. Steve is responsible for thought leadership, sales enablement and partner marketing for CallMiner’s customer interaction solutions. He has provided CX and contact center marketing leadership at organizations delivering CX Platform, Cloud Contact Center and IVR solutions. Steve is also a Forrester Certified CX Champion.

Russ Riley

Russ Riley is a member of Dell Computer’s Global Contact Center Organization and serves as the Voice Analytics, Sr. Manager, Program Management. Russ’ responsibilities include support for all of Dell’s APJ, EMEA, LATAM, AMER markets. Prior to Mr. Riley worked at 1111 Technologies where he began as a Sr. Program Manager for the executive Team and evolved into his role as the Director of Client Services/ Customer Success.


Tracy Wadsworth, PMP

Tracy Wadsworth serves as Equifax’s Global Contact Center Architect. Over the course of his career at companies such as Merrill Lynch, Carousel Industries, Alere and Invesco, Tracy has developed, designed and implemented over 30 contact centers serving in various capacities as a VAR Solution Architect, manufacturer PM and Independent Consultant specializing in highly complex programs.


Jared Richmond

Jared Richmond is a Voice Analytics Consultant with Nuance Communications. He has over 19 years of experience in teleconnections and voice technologies as they relate to contact center operations and customer experience improvement.


Stephen Hockaday

Stephen Hockaday joined Nuance in 2007 and is Senior Manager of the Channel Sales Engineering team who supports technical relationships with partners for Nuance solutions across the Enterprise portfolio. Prior to Nuance, Hockaday worked in various product management and sales engineering roles at Intervoice (now Concentrix) and Sprint and has 30 years of experience in contact center and telecom technologies.

Dallas Registration