Speech analytics burst into the commercial market in 2003 and has rapidly become a “household name” in contact centers. Enterprises and companies of all sizes appreciate the power of speech (as well as text) analytics. They may not know how it should and can be applied, but they get the concept and appreciate the power and potential of an application that enables them to convert phone conversations into structured data that can be analyzed and used for the benefit of the organization (and hopefully) for the customer.
In the whitepaper, you will find:
- Speech Analytics Vendor Satisfaction Analysis
- Summary of Survey Findings and Analysis
- Detailed Survey Findings and Analysis