Interaction Analytics Automate the Performance Management Process

If you run a contact center, you know how important it is to have agents who meet their goals. Traditional approaches to performance management can be time consuming and inefficient. That’s where CallMiner comes in.

CallMiner’s interaction analytics solutions, Eureka and myEureka automate agent scoring, allowing you to keep all of your KPIs in one place, provide fast efficient feedback, and more importantly, make direct feedback easy to act on. Even better, 100% of your contacts are scored!