What is Engagement Optimization? It’s all about maximizing positive outcomes, whether that outcome is a sale, an answer to a question, or a resolution to an issue. It’s about optimizing all interactions along the entire customer journey — from the contact center to the retail store. With CallMiner speech analytics, organizations can listen to 100 agents trying 25 different ways of selling a product, identify the five best paths to a close with the highest level of customer satisfaction, and then share those insights and provide guidance to all agents.
To learn more about how speech analytics can help, contact us!