The Benefits of Speech Analytics with Full Text Transcription

The two most common approaches to speech analytics are phonetics and transcription, which is also referred to as speech to text. However, only using phonetics puts companies at a disadvantage.

That is why CallMiner uses transcription (Large Vocabulary Continuous Speech Recognition – LVCSR) technology for our speech analytics solution, providing greater context and accuracy to what’s actually being said in the call center. Our technology pieces together the logic and context, producing a full conversation that requires less data storage and better business intelligence.

 

Take a free test drive of our market-leading speech analytics solution.