The two most common approaches to speech analytics are phonetics and transcription, which is also referred to as speech to text. However, only using phonetics puts companies at a disadvantage.
That is why CallMiner uses transcription (Large Vocabulary Continuous Speech Recognition – LVCSR) technology for our speech analytics solution, providing greater context and accuracy to what’s actually being said in the call center. Our technology pieces together the logic and context, producing a full conversation that requires less data storage and better business intelligence.
Take a free test drive of our market-leading speech analytics solution.