For Open English, changing lives through the power of global language is at the heart of the business model. Open English provides English instruction for groups and individual students via 24/7 access to online courses led by American teachers. In nine years the company has provided instruction to more than 400,000 students around the world.
With CallMiner customer engagement analytics, Open English was able to:
- Reduce silence and call avoidance
- Improve call efficiency
- Improve marketing effectiveness
- Increase sales performance