Achieving Immediate Wins in Contact Center Efficiency and Customer Experience

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A successful speech analytics deployment doesn’t end with selecting the right piece of software. Ensuring organizational buy in and building trust in the tool are major factors in realizing quick returns on investment. A strategic plan that highlights priorities and establishes goals, along with open communication across all levels of the organization, promotes credibility and allows for a more fluid adoption of the insights provided by contact analytics.

This case study will highlight how Nautilus, Inc., successfully established their speech analytics program and improved operational efficiency, trend identification, and compliance adherence in a very short period of time.

In this case study, you will find:

  • Speech Analytics Deployment Strategy
  • Operational Efficiency Improvements
  • Trend Identification & Intelligence
  • Program Results & Findings

Learn more about CallMiner’s speech analytics solutions or contact us directly for more information.