CX Analytics Summit London

Tuesday 12th and Wednesday 13th, February, 2019

@ 30 Euston Square, London 


CX Analytics Summit London: a CallMiner LISTEN event is an industry leading event for customer engagement analytics professionals, bringing together top organisations using intelligence from interactions in the contact centre.

Attend this FREE event to hear from analysts, executive thought leaders, and product innovators. Learn best practices from the UK’s leading industries on how CallMiner Eureka is improving their sales, operations, agent performance and customer experience.

Join us for this educational and interactive event including separate tracks for executives, business program owners and analysts.


Featured Speakers

Emma Bantges

Customer Operations Enhancement Manager

Frank Sherlock

VP, International

Jeff Gallino

Founder & CTO

Bruce McMahon

Sr. Director of Product Strategy

Stewart English

Head of Planning



 12 February, Analyst Workshop

In these sessions for analysts, CallMiner experts will share approaches to solving complex problems with Eureka solutions.


Search Syntax Best Practices

This workshop presented by CallMiner Certified Business Intelligence Analysts will teach you best practices in developing syntax in searches and categories.


Advanced User Syntax Tips and Tricks

For those who have an enterprise license, this workshop will provide clever and unique ways to use the wildcards, location operators, distance operators and others in your syntax to supercharge your queries – using # of words, # of seconds or % with location operators to isolate when events happen.


Achieving Success with CallMiner Eureka- The Six Sigma DEMAIC Process

This workshop for analysts and program managers will show you how to Define, Measure, Analyse, Improve and Control issues. This session will discuss the steps in each phase of the process and tips for successful execution of your speech program.


Cocktail Reception sponsored by  


 13 February, CX Analytics Summit

0800 – 0900

Breakfast sponsored by  



Morning General Sessions

State of Customer Experience Industry

The Evolution of Artificial Intelligence in Analytics

Customer Case Study featuring Stewart English, Head of Planning at DLG Group

Customer Case Study featuring Emma Bantges Customer Operations Enhancement Manager, Group Vulnerable Champion and Scott Carmichael Operations Speech Analyst from Cabot Financial (Europe) Limited

Morning Break  sponsored by 


Product Roadmap Overview

1200 – 1300

Lunch sponsored by 

1300 – 1600

Afternoon Breakout Sessions   

In the Know Sessions = CallMiner Eureka users who want more info

Want to Know Session = New to speech analytics and want to learn more

1300 – 1350

In The Know – Incorporating Multi Channel Into Your Program

Want To Know – Eureka & Coach Demo Through Different Lenses

1400 – 1450

In The Know – Building Predictive Scores With and Without AI

Want To Know – Quick Wins – Achieving Results in the First 90 days


Afternoon Break – Sponsored by 

1515 – 1600

In The Know – Keeping Your Speech Analytics Program on Track

Both – Migrating from Manual to Automated Scorecards

1600 – 1700

Wrap-up General Session / Closing Remarks


Cocktails & Networking  sponsored by   


30 Euston Square, London NW1 2FB, United Kingdom


Strelley Hall,
Main Street, Strelley Village
Nottingham, NG8 6PE
United Kingdom
+44 (0) 115 906 1142 | |