CX Analytics Summit London
Tuesday 12th and Wednesday 13th, February, 2019
@ 30 Euston Square, London
CX Analytics Summit London: a CallMiner LISTEN event is an industry leading event for customer engagement analytics professionals, bringing together top organisations using intelligence from interactions in the contact centre.
Attend this FREE event to hear from analysts, executive thought leaders, and product innovators. Learn best practices from the UK’s leading industries on how CallMiner Eureka is improving their sales, operations, agent performance and customer experience.
Join us for this educational and interactive event including separate tracks for executives, business program owners and analysts.
Customer Operations Enhancement Manager
Founder & CTO
Sr. Director of Product Strategy
Head of Planning
12 February, Analyst Workshop
In these sessions for analysts, CallMiner experts will share approaches to solving complex problems with Eureka solutions.
Search Syntax Best Practices
This workshop presented by CallMiner Certified Business Intelligence Analysts will teach you best practices in developing syntax in searches and categories.
Advanced User Syntax Tips and Tricks
For those who have an enterprise license, this workshop will provide clever and unique ways to use the wildcards, location operators, distance operators and others in your syntax to supercharge your queries – using # of words, # of seconds or % with location operators to isolate when events happen.
Achieving Success with CallMiner Eureka- The Six Sigma DEMAIC Process
This workshop for analysts and program managers will show you how to Define, Measure, Analyse, Improve and Control issues. This session will discuss the steps in each phase of the process and tips for successful execution of your speech program.
Cocktail Reception sponsored by
13 February, CX Analytics Summit
0800 – 0900
Breakfast sponsored by
Morning General Sessions
State of Customer Experience Industry
The Evolution of Artificial Intelligence in Analytics
Customer Case Study featuring Stewart English, Head of Planning at DLG Group
Customer Case Study featuring Emma Bantges Customer Operations Enhancement Manager, Group Vulnerable Champion and Scott Carmichael Operations Speech Analyst from Cabot Financial (Europe) Limited
Morning Break sponsored by
Product Roadmap Overview
1200 – 1300
Lunch sponsored by
1300 – 1600
Afternoon Breakout Sessions
In the Know Sessions = CallMiner Eureka users who want more info
Want to Know Session = New to speech analytics and want to learn more
1300 – 1350
In The Know – Incorporating Multi Channel Into Your Program
Want To Know – Eureka & Coach Demo Through Different Lenses
1400 – 1450
In The Know – Building Predictive Scores With and Without AI
Want To Know – Quick Wins – Achieving Results in the First 90 days
Afternoon Break – Sponsored by
1515 – 1600
In The Know – Keeping Your Speech Analytics Program on Track
Both – Migrating from Manual to Automated Scorecards
1600 – 1700
Wrap-up General Session / Closing Remarks
Cocktails & Networking sponsored by