Americollect Leverages CallMiner to Improve Agent Performance, while Generating Revenue

Americollect case study image

Americollect Success Story

Americollect is a collections agency that handles medical debt for medical providers. When you handle such debt, there needs to be a sensitivity as to how you engage with those patients. Americollect believes that the best way to do this is to treat the patients the right way.

CallMiner makes it easier for Americollect to monitor how agents are engaging with patients, including making sure they're being sensitive, while successfully generating revenue for Americollect and its clients. With CallMiner, Americollect is able to collect data from customer conversations, gain insights, and make better decisions.

Learn more about how Americollect is using CallMiner:

americollect.com

INDUSTY

Collections

REGION

North America

EMPLOYEES

201-500