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The Three Customer Service Megatrends In 2020

Fuse AI And Agents to
Drive Better Experiences

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Automation and AI continue their march into customer service operations, and enterprises reap the rewards.

Operations become more efficient, and enterprises deliver differentiated experiences, uncover new revenue streams, and reinvent business models. Automation and AI also transform the workforce: Agents work faster and smarter and are more satisfied.

This report reveals the top three customer service trends that customer service leaders must pay attention to in 2020.

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