Transforming Customer Interactions with Conversational Insight

Speech Technology MagazineCallMiner transforms customer interactions and business operations with conversational insight. Its leading speech analytics platform, Eureka, fundamentally changes the way businesses understand and act on the Voice of the Customer (VoC) and the Voice of the Employee – enabling brands to create positive experiences, improve performance and satisfaction, and drive profound business change.

Eureka leverages artificial intelligence (AI) and machine learning (ML) to analyze every customer interaction, across all channels, and uncover actionable intelligence to transform customer experience (CX), employee experience, sales, compliance, security, fraud, product, marketing and beyond.

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