Our panel of experts share their favourite staff engagement strategies and explain how they can be implemented successfully in the contact centre.
1. Spot People Doing Good Things
There’s nothing worse for a member of your team than feeling that their work or presence is unnoticed.
Recognition of work done and accomplished keeps your employees motivated and engaged, which promotes productivity.
Making a habit of recognizing advisors with a simple “well done” or “thank you” is enough to give them little bits of motivation throughout the day. Over time, this simple idea can become a powerful staff engagement strategy.