From APIs to UC: Rounding Up the News from EC19

By Michelle Burbick

Catch up on announcements that came out of the enterprise communications industry’s biggest event.

Looking back on the week of Enterprise Connect 2019 can make your head spin. And if the countless attendee emails I’ve received are any indication, the general consensus seems to be that we all wish we could have been in two, three, or maybe five places at once.
While we’ve covered many of the highlights and vendor announcements coming out of the event here on No Jitter, with an event of this scale — nearly 220 exhibitors — plenty of other news may have flown under your radar. To help get you up to speed, here’s a roundup of news we haven’t already covered, broken out into categories as best as possible for an industry in which divisional lines are increasingly blurring.

AI/ANALYTICS/SPEECH TECHNOLOGIES

With so much overlap between contact center and AI/analytics news, this seems as good a spot as any to break into the next category. AI was everywhere at EC19, as you can see in our No Jitter coverage herehereherehere, and here. But here are some other AI-related bits of news, too.
CallMiner Launches Eureka Visualize
CallMiner, which offers the Eureka speech and customer engagement analytics platform, announced the launch of Eureka Visualize. Visualize, powered by business intelligence platform Tableau, does just about what you’d expect a product in this vein to do: It visualizes speech analytics data in a customizable dashboard and reports.
Via Visualize, enterprises can discover opportunities where speech analytics data can offer insight and improvement. With a Compare feature, organizations can compare A/B campaigns and evaluate alternatives to drive results. Further, with an Articulate feature, businesses can use graphics that help tell their stories and distribute information and education across an organization.
For more from CallMiner, check out its latest whitepaper on how speech analytics can help contact center organizations achieve optimal efficiency and agent performance.