Diversity And Inclusion In Business: Twelve Ways To Improve Your Customer Experience Through Racial Sensitivity

Forbes LogoDespite the abundance of COVID-19 news material, other topics also deserve attention, especially related to the murder of George Floyd, including racism, protesting, corporate responsibility and more.

The racial sensitivity problem has been bothering me for many years. Even as a young teenager I was concerned about the actions of some of the people I met at school, summer jobs and more. One thing I noticed is that some people don’t notice. Racism is often around us and we don’t even notice it until after the fact.

For example, in 2016 the Academy of Motion Picture Arts and Sciences nominated an all-white group for the Best Actor award for the second year in a row. This was despite the release of some amazing movies such as CreedConcussion and Straight Outa Compton that starred incredibly talented Black actors who put on great performances, including Idris Elba, Will Smith and Samuel L. Jackson—all of whom were left off the nominee list. Being called out on this embarrassing incident made the Academy acutely aware of the problem and it has since taken action to ensure that, while the best of the best are recipients of the Oscars, the nominations are more representative of the world we live in.

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