Waltham, MA – March 5, 2018 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that CallMiner and Nuance Communications received a Silver Stevie Award in the New Contact Center Solution category. The award recognizes the joint partnership to deliver a customer engagement analytics solution that offers the most robust and accurate insights into the customer journey through Artificial Intelligence (AI)
Through this partnership, the CallMiner Eureka Voice of the Customer analytics platform has combined with Nuance’s Professional Services team to reveal insights from automated analysis of communications across channels – calls, chat, emails, texts, social media, surveys, and more. Key impacts of this solution include the ability to guide efforts to improve the customer experience, continuously improve contact center efficiency, manage agent performance and mitigate risk and compliance issues.
“We are honored to have received a Stevie Award that recognizes the efforts of our strong partnership with Nuance. By combining our joint strengths, we provide cutting-edge engagement analytics to drive powerful business insights that are being recognized across the customer service industry,” said Paul Bernard, CallMiner CEO.
“Today, demands on contact centers are increasingly complex as customers use multiple channels for contact, have greater expectations on service, and desire personalized and efficient experiences. The recognition from the Stevie Awards demonstrates that the joint Nuance and CallMiner Customer Engagement Analytics solution is providing real value for enterprises by leveraging AI to improve the customer experience and increase efficiencies,” said Tony Lorentzen, senior vice president and general manager for Voice and Security solutions, Nuance Enterprise Division.
The Stevie® Awards are the world’s premier business awards. They were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. In short order the Stevie has become one of the world’s most coveted prizes. The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.stevieawards.com/sales.
About The Stevie Awards Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
About CallMiner CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are empowered by insight and feedback in near real-time, they can dramatically improve the rate of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including seven Speech Technology implementation awards in the past five years, CallMiner customers have been recognized for unparalleled success in leveraging Eureka interaction analytics to attain their business goals and objectives. callminer.com.
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