CallMiner Launches a New Model for Operationalizing Speech Analytics

Call Centre HelperCallMiner has announced the release of the CallMiner Continuum Maturity Model, a first-of-its-kind framework that helps organizations assess their use of engagement analytics internally and identify the necessary steps to maximize ROI and drive transformational enterprise value.

Continuum offers an objective perspective of each organization’s current maturity level and a guide to improve maturity across people, process and technology.

The model, which is based upon nearly two decades of operational expertise and experience, is conducted by CallMiner experts with key stakeholders from each organization’s speech and engagement analytics team.

The assessment identifies strengths and opportunities across an organization’s team, talent, data strategy, process, governance, and executive oversight.

Read more about the Continuum Maturity Model here.