CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
With an introduction written by CallMiner on how conversational intelligence shapes the brand experience, The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence provides Forrester’s latest research-backed perspective on the three factors that will impact customer experience and service success the most over the coming months.
Some hints on these Megatrends:
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.