CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
There is an increasingly crowded marketplace of solution providers in the customer analytics space, delivering products that surface insights about customer needs, values, and satisfaction.
Gartner has been studying this landscape and provides an overview of it in this new report, Competitive Landscape: Customer Analytics. The report provides profiles some of the leading vendors in the space and discusses how their technologies help inform customer interaction strategies for marketing, sales, and customer service to improve customer experience.
Among the marketplace needs that the report highlights:
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.