Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance

Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance

Call centers remain the most important customer channel companies have; indeed, Forrester claims that 73% of consumers opt to call when they need service, and a study by Arizona State University finds that customers are 11 times more likely to complain by phone than via the internet. As customer experience reigns supreme in today’s business world, companies need to know how to address customers on the phone and use the latest technologies – speech analytics, sentiment analysis, interactive voice response, chat bots, natural language processing, and the like – to not only meet but exceed customers’ expectations. The advice, expertise, and innovations you will find at call center conferences will prove to be invaluable as you continue to work to listen to your customers.

With 2017 underway, your company may be looking to enhance your call center performance to improve your customer experience, agent performance, and overall business. Attending one or a few of the following call center conferences will give you the boost you need as you attend sessions and network with industry leaders, customer engagement authorities, and colleagues.

We have chosen call center conferences with proven track records of attendee satisfaction as well as brand new, innovative conferences that are combining digital leadership with customer experience to create a superior customer service experience. The majority of the call center conferences that made our list take place in the United States, though we have included a few international conferences that are worth the extra travel time. We also have listed our top call center conferences in chronological order so you can easily choose those that best fit into your calendar.

  1. Digital Leadership Conference

@thefocusgroupuk

February 21

London, United Kingdom

The Focus Group works to improve customer experience one professional at a time by hosting some of the world’s leading CX events, such as the Digital Leadership Conference. While you may not have time to attend the inaugural 2017 installment of this event, be sure to mark your calendar for 2018 because it promises to be one of the hottest new learning opportunities for call center professionals focused on digital innovation in customer experience.

Cost to Attend:

  • Single Delegate: £475.00
  • 2+ Delegates Unit Price: £405.00
  1. Contact Centre Week

@IQPC_Australia

February 22-24

Queensland, Australia

Scheduled for February 22-24 in the Gold Coast of Queensland, Australia, Contact Centre Week will address issues faced by the contact center industry as a whole as well as on contact centers of the future. Attendees will have the opportunity to learn about data and analytics, omni-channel, automation, customer experience, seamless customer connections, artificial intelligence, offshoring and outsourcing, and workforce culture and engagement. The main themes of Contact Centre Week Australia 2017 include creating the contact center and super agents of the future, capitalizing on the new customer experience, and maximizing seamless customer connections. While you may not be able to attend Contact Centre Week 2017, put it on your calendar for 2018 so you don’t miss it two years in a row.

Cost to Attend:

  • Build Your Own Master Class Package (2 Day Conference and 2 Master Classes): A$500 + 10%AT GST
  • All Access Pass (2 Day Conference and Awards Dinner plus 3 Master Classes plus site tour): A$5,100 + 10%AT GST
  • 2 Day Conference and Awards Dinner plus 3 Master Classes: A$4,450 + 10%AT GST
  • 2 Day Conference and Awards Dinner: A$3,250 + 10%AT GST
  1. NAEO 2017 Annual Conference

@AMTELCO

March 12-15

San Antonio, Texas

For more than 30 years, Amtelco has been a leading provider of customized call center innovations. The National Amtelco Equipment Owners (NAEO) annual conference will take place in San Antonio in March. For the 2017 conference, NAEO will offer four tracks focused on operational, technical, owner/management, and I.S.-related content. Attendees will discover the most advanced technology in the teleservices industry, learn how to maximize Amtelco equipment for optimum efficiency, and leave ready to design your call center to meet the challenges of 21st-century communications so you can exceed your customers’ demands and expectations.

Cost to Attend:

  • Members
    • 1-3 Attendees: $885/attendee
    • 4-5 Attendees: $810/attendee
    • PDC – Advanced Technical Workshop Only: $485
    • PDC – Advanced Technical Workshop with Conference Registration: $435
  • Nonmembers
    • 1-3 Attendees: $1,090/attendee
    • 4-5 Attendees: $1,015/attendee
    • PDC – Advanced Technical Workshop Only: $635
  • PDC – Advanced Technical Workshop with Conference Registration: $585
  1. ACA International 2017 Spring Forum & Expo

@ACAIntl

March 13-15

Las Vegas, NV

The Association of Credit and Collection Professionals (ACA) International will host its spring forum and expo at The Palazzo Las Vegas in March 2017. Attendees join hundreds of colleagues and focus on management, compliance, and healthcare while connecting with the collection industry’s leaders. This year’s ACA International Spring Forum & Expo offers three tracks with featured events centering on ensuring your agency stands out from the competition when vying for healthcare business, finding ways to control and reduce legal costs, and vetting, contracting, and managing your vendors while ensuring your agency remains compliant and maintains first-class client service.

Cost to Attend:

  • Member Regular Registration First Person: $920
  • Member Regular Registration Additional Person: $800
  • Affiliate Members (Not Exhibiting): $1,550
  • Non-ACA Members: $1,550
  • Professional Practices Management (PPMS) Seminar Member Registration: $399
  • Professional Practices Management (PPMS) Seminar Nonmember Registration: $499
  1. Contact Centres Asia 2017

@IQPCAsia

March 13-16

Kuala Lumpur, Malaysia

IQPC Asia, a knowledge center for business leaders that produces some of the world’s leading conferences, presents Contact Centres Asia 2017. The pre-conference workshop and DHL site tour will take place March 13, with the main conference taking place March 14-15, and the CEM Focus Day being held March 16. The focus of this year’s Contact Centres Asia is driving contact center transformation through digitization, innovation, and exceptional customer service. For that reason, conference sessions will showcase biometrics, speech analytics, virtual assistants, and chat bots.

Cost to Attend:

  • Diamond Package (Conference plus CEM Focus Day plus workshop plus site tour): $4,300
  • Platinum Package (Conference plus CEM Focus Day and site tour): $3,999
  • Platinum Package 2 (Conference plus CEM Focus Day and workshop): $3,999
  • Gold Package (Conference plus CEM Focus Day): $3,599
  • Silver Package (Conference plus workshop and site tour): $3,399
  • Bronze Package (Conference plus workshop or site tour): $2,999
  • Conference Only: $2,199
  • CEM Focus Day Only: $1,200
  1. Contact Center Executive Exchange

@cmexchange

@CCW_Digital

March 19-21

Frisco, TX

If you have not yet gotten on the invitation list for the Contact Center Executive Exchange, you should contact IQPC Exchange as soon as possible. In partnership with CCW Digital, they present a call center conference open to executive level customer care practitioners who are looking for tools and strategies to elevate customer care and transform the customer experience. Speakers and sessions focus on managing and tracking the new digital customer journey, optimizing the use of speech analytics, converting contact centers into insight centers, improving agent engagement, and delivering rapid ROI through improved workforce management.

Cost to Attend: Contact for attendance cost

  1. Customer Contact Week Conference Europe

@IQPC

March 20-22

London, United Kingdom

Customer Contact Week Conference Europe (CCW Europe) takes the United States’ leading customer service event, CCW, to London and Europe in March 2017. Known as the destination for customer care, service, and experience professionals, CCW provides inspiration and learning opportunities for attendees who will leave knowing exactly how to make improvements to your call center. 65 speakers will deliver 100% practitioner-driven content through 50 interactive streams and sessions at CCW Europe.

Cost to Attend:

  • Customer Service and Call Center Professionals 3-Day Pass: £1,649 + 20% UK VAT by February 24
  • Customer Service and Call Center Professionals 2-Day Pass: £1,399 + 20% UK VAT by February 24
  • Solution Providers and Consultants Standard Price, Main Conference Only Pass: £2,999 + 20% UK VAT
  1. NorthEast Contact Center Forum (NECCF) Spring Forum

@NECCF

March 21

Franklin, MA

The Northeast Contact Center Forum (NECCF) is the largest organization in the northeastern United States dedicated exclusively to the education and relationship building of contact center and customer service professionals. Their Spring Forum will be held March 21 at Franklin Country Club in Franklin, Massachusetts. This contact center conference features robust learning sessions, networking time, a continental breakfast, a lunch buffet, raffle prizes, and giveaways. Sessions include Creating a Culture of Engagement and Developing Leaders Around You.

Cost to Attend:

  • Contact Center Professionals: $99
  • Industry Related Vendor: $149
  1. 2017 SWPP Annual Conference

March 27-29

Nashville, TN

The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center. They will hold their annual conference with keynote speakers, workshops, and networking opportunities at the Omni Nashville Hotel in Nashville, Tennessee, in March 2017. Attendees will learn about industry trends and the latest hot topics from experts and have a chance to see the latest contact center technology while making contacts and networking with peers.

Cost to Attend:

  • Member: $1,395
  • Non-Member: $1,545
  • Conference Registration with One-Year SWPP Membership: $1,690
  1. Enterprise Connect (Formerly VoiceCon)

@enterprisecon

March 27-30

Orlando, FL

For more than 26 years, Enterprise Connect has been the destination for top communications and collaboration systems. This year’s conference offers comprehensive analysis and in-depth sessions that cover unified communications, mobility, and much more. Attendees appreciate that the conference is objective and vendor-neutral. Conference tracks include next-gen messaging and team collaboration, unified communications and collaboration, contact center and customer experience, communications APIs, and systems management and network design, among others.

Cost to Attend:

  • Entire Event Early Bird: $2,195 through March 3
  • Tuesday-Thursday Conference Early Bird: $1,895 through March 3
  1. PACE Convention & Expo

@PACEassociation

April 2-5

Tampa, FL

The Professional Association for Customer Engagement (PACE) hosts its convention and expo in April in Tampa, Florida. The focus of this year’s event is shaping the future of customer engagement while keeping pace with the connected customer. The PACE Convention & Expo provides thought-provoking, actionable content for attendees so you can benefit from the experience and expertise shared by the speakers and sessions over the course of the conference. Tracks include technology and other channels, customer experience, operations and customer engagement management, and compliance. Both call center and contact center professionals will be able to return to work and implement the strategies and knowledge gained by attending the PACE convention and expo.

Cost to Attend:

  • Member Early Bird: $895
  • Non-Members Early Bird: $1,195
  1. Call Center Campus Week

@BenchmarkPortal

April 3-7

New Orleans, LA

The source for contact center benchmarking, certification, training, industry reports, and consulting, BenchmarkPortal presents Call Center Campus Week. The annual event delivers learning, sharing, networking, and problem-solving for contact center managers and supervisors over the course of five days. Attendees boost their management and leadership skills, gain insights, and get a first-hand look at the new technology and trends shaping omni-channel customer experiences. Call Center Campus Week attendees gain the tools necessary for upgrading customer service and driving performance of their call centers. Choose the course that best fits your needs and attend the symposium at no additional charge.

Cost to Attend:

  • Call Center Campus Coaching for Performance, Apr. 4-7: $1,795
  • Call Center Campus Management Certification Training, April 3-7: $2,795
  • Call Center Campus Workforce Management Certification Training, April 4-7: $1,795
  • Call Center Quality Assurance Certification Training, Apr. 4-7: $1,795
  1. OEO 2017 Annual Meeting

@OnviSource

April 17-19

Las Vegas, NV

The OnviSource Equipment Owners Association is an organization for business owners and operators of OnviSource systems and solutions. The OEO Association annual meeting is slated for April in Las Vegas at the New York New York Hotel & Casino. This year’s theme is Don’t Let What You Learn in Vegas Stay in Vegas, and it reminds attendees to apply their training, educational sessions, and vendor presentations with their peers when they return to work.

Cost to Attend: $399

  1. 2017 TUNe Conference

April 23-26

St. Charles, MO

The Telecommunications Users Network (TUNe) is an association of telecommunications users who share, exchange, and profit from innovative ideas. Their 2017 annual conference includes learning opportunities and networking session in addition to two full conference days. Optional training is available Wednesday and features classes for beginners and advanced attendees.

Cost to Attend: $225 for the first person; $175 for the second person from the same company; $125 for each additional person from the same company

  1. 13th Annual Customer Contact East: A Frost & Sullivan Executive Mind Xchange

@Frost_Sullivan

April 23-26

Fort Lauderdale, FL

Customer Contact East: A Frost & Sullivan Executive MindXchange is the call center conference for determining the future of your company and your career. Attendees learn how to navigate the transforming customer experience to beat out the competition. Sessions focus on automation, digital disruption, retaining talent to drive customer experience to the next level, and being efficient and effective with the right people, processes, and technology in place to meet company and customer expectations. Attendees include directors and VPs of customer care, VPs and directors of contact centers and call centers, and directors and VPs of customer support, among others.

Cost to Attend:

  • Event Registration, Complete Series: $3,495
  • Event Registration, Executive Series: $3,240
  • Event Registration, General Pass: $2,995
  1. Contact Center & Customer Service Summit

@ForumEventsUSA

April 24-25

Atlanta, GA

Forum Events organizes structured, face-to-face networking forums for senior-level executives, like the Contact Center & Customer Service Summit. This complimentary business networking event is designed for VPs and directors of contact centers and customer services. The summit focuses on current trends and technology to aid in remaining in contact with customers and improving productivity. Workshops, networking opportunities, and sessions focusing on new products, services, and technologies featuring the top minds in the contact center industry make the Contact Center & Customer Service Summit a must-attend event.

Cost to Attend: Contact for a complimentary spot

  1. Customer Strategy & Planning 2017

@planningforum

April 24-25

Harrogate, United Kingdom

The Forum is a community incorporating the Professional Planning Forum, the Quality & Customer Experience Forum, the Data, Analytics & Insight Forum, and the Customer Strategy & Leadership Forum. They champion best practices and professional development in customer contact, and that’s why they present Customer Strategy & Planning 2017, an event for customer professionals that focuses on the needs of specialist planning, analytics, insight, continuous improvement, quality, and customer experience teams. This year’s theme is Breakthrough: Releasing Potential because the Forum is looking for pioneers and leaders who achieve results by fostering collaboration and encouraging their teams to reach their full potential.

Cost to Attend:

  • Members
    • 2-Day Conference: £1,300
    • 1-Day Conference: £700
  • Non-Members
    • 2-Day Conference: £1,400
    • 1-Day Conference: £800
  1. SpeechTEK 2017

@SpeechTEK

April 24-26

Washington, DC

SpeechTEK Conference and Expo, “the smart customer interactions event,” centers on the innovative ways speech technologies impact customers’ interactions with companies, devices, and one another. Attendees will learn more about how speech frees us from keyboards and screens and promotes more effective interactions in a number of contexts. Call center and contact center professionals will enjoy four simultaneous tracks featuring keynote presentations, panel discussions, hands-on workshops, case studies, and more.

Cost to Attend:

  • Premier Pass: $1,995 by March 24
  • All-Access Pass: $1,795 by March 24
  • Full Three-Day Conference Pass: $1,595 by March 24
  • One-Day Only Pass: $795 by March 24
  1. Design Thinking 2017

@IQPC

@CCW_Digital

@CX_Network

April 24-26

Austin, TX

Design Thinking 2017 is a user conference that gathers practitioners inside and outside of design function who have come to realize design thinking is a useful problem-solving tool. That’s why call center directors who are looking for an innovative business strategy enjoy the keynotes, panel discussions, interactive workshops, and master class offered at Design Thinking 2017. Trending leaders such as Pypestream chief customer officer Donna Peeples and Wells Fargo wholesale internet services and customer experience insights leader Robin Beers deliver inspiration and education at this conference appropriate for call center executives.

Cost to Attend:

  • End-User Pricing
    • 2-Day Pass, Early Bird: $2,099 by March 3
    • 3-Day Pass, Early Bird: $2,799 by March 3
    • 3-Day Premium Pass, Early Bird: $3,199 by March 3
  • Vendor Pricing
    • 2-Day Pass, Early Bird: $2,999 by March 3
    • 3-Day Pass, Early Bird: $3,599 by March 3
    • 3-Day Premium Pass, Early Bird: $3,799 by March 3
  1. Contact Centre Summit New Zealand 2017

@IQPC

@CCW_Digital

April 27-28

Auckland, New Zealand

The Contact Centre Summit New Zealand 2017 addresses the call center industry as a whole and brings Australia’s largest customer care event to New Zealand. The summit covers omni-channel, multi-channel, customer experience, workforce optimization and up-skilling, culture, off-shoring, and out-sourcing to help call center executives drive business results and prepare for the future. Attendees enjoy networking opportunities and connecting with contact center professionals from down under.

Cost to Attend:

  • Conference Plus 4 Workshops: A$4,099 + 15% GST
  • Conference Plus 3 Workshops: A$3,849 + 15% GST
  • Conference Plus 2 Workshops: A$3,499 + 15% GST
  • Conference Plus 1 Workshop: A$3,099 + 15% GST
  • 2-Day Conference: A$2,499 + 15% GST
  1. PINetwork Annual Meeting

April 30 – May 3

Coconut Grove, FL

PINetwork is a group of Pinnacle and PI users who look to help the call center industry by sharing, networking, and learning at training seminars, conferences, webinars, and networking opportunities. Their annual meeting will be held in Coconut Grove, Florida. PINetwork Annual Meeting 2017 is a PIN and SNUG combined conference featuring PINetwork and TeamSNUG training days, a combined opening reception, combined sessions and presentations, concurrent tracks, a combined 80s party, and a PINetwork future product focus group over the course of four days. Attendees will meet with Startel/Professional TeleData management, engineers, support, and trainers and network with fellow users while learning about best in class equipment and processes.

Cost to Attend:

  • SNUG Member: $645 by March 1
  • PINetwork Member: $645 by March 1
  • Non-Member: $795 by March 1
  1. 18th Annual Customer Experience Conference and Industry Awards

@SQMGroup_

May 2-4

Vernon, British Columbia, Canada

A specialist firm for helping contact centers use voice of the customer data to measure and improve contact channel customer experience, operating costs, and retention, SQM Group hosts the 18th Annual Customer Experience Conference and Industry Awards in May 2017. Over the course of three days, attendees will hear from more than 20 speakers, visit top industry exhibitors and sponsors, enjoy networking opportunities, learn about ground-breaking contact channel customer experience research, and attend executive and management best practice tracks.

Cost to Attend:

  • Executive Forum Track (by invitation only): $3,000
  • Management Track: $2,000
  • Pricing includes all meals, Awards Dinner, and a copy of One Contact Resolution
  1. Chief Analytics Officer, Spring

@CoriniumGlobal

May 2-4

Scottsdale, AZ

The world’s largest community designed to inspire and support emerging C-suite executives focused on Big Data, analytics, customers, and digital, Corinum hosts leading conferences like Chief Analytics Officer. The chief analytics officer community, as well as other top-level analytics, data, data science, and business intelligence specialists, will have the opportunity to meet and network with peers from a variety of organizations with the goal of exploring strategies and approaches to drive actionable insights utilizing analytics. Call center executives who are looking to prepare their teams for speech analytics and sentiment analytics would greatly benefit from attending Chief Analytics Officer’s Spring event.

Cost to Attend:

  • Primary Market/End User
    • Option 1, Full Access to Main Conference: $1,795
    • Option 2, Full Access to Masterclass A or B and Main Conference: $2,295
    • Option 3, Full Access to Pre-Conference Focus Day and Main Conference: $2,590
    • Option 4, Full Access to Pre-Conference Focus Day and Masterclass A or B and Main Conference: $3,090
  • Vendor Market/Sell Side
    • Option 1, Full Access to Main Conference: $2,495
    • Option 2, Full Access to Masterclass A or B and Main Conference: $2,995
    • Option 3, Full Access to Pre-Conference Focus Day and Main Conference: $3,290
    • Option 4, Full Access to Pre-Conference Focus Day and Masterclass A or B and Main Conference: $3,790
  1. Open Data Science Conference (ODSC East) 2017

@odsc

May 3-5

Boston, MA

Open Data Science brings together the global data science community to help foster the exchange of innovative ideas and encourage the growth of open source software. The East installment of their data science conference and AI expo is slated for May 2017 in Boston. Featuring 20 training sessions, 27 workshops, 130 speakers, and 4500 attendees, ODSC East is the largest data science conference in the world. Call center professionals will especially find the natural language processing, artificial intelligence, and predictive analytics portions of the conference helpful.

Cost to Attend:

  • Silver Pass: $299 by March 3
  • Gold Pass: $499 by March 3
  • Platinum Pass: $799 by March 3
  • VIP Pass: $1099 by March 3
  1. Chief Customer Officer Exchange

@IQPC

@CCW_Digital

May 7-9

San Diego, CA

IQPC, in conjunction with CCW Digital, presents Chief Customer Office Exchange, a conference ideal for call center executives looking to break down silos and enable “continuous improvement across the customer journey.” This conference joins together innovative chief customer officers from across industries and features keynote addresses, networking opportunities, and lively discussions all centered on improving the customer experience, establishing a customer-centric strategy, and producing more valuable customer insights.

Cost to Attend: Contact to request an invitation

  1. CXPA Insight Exchange

@CXPA_Assoc

May 16-17

Phoenix, AZ

The Customer Experience Association, CXPA, is a global non-profit organization dedicated to guiding and enhancing the growing field of customer experience management. The CXPA Insight Exchange is a customer experience event by members, for members and gives attendees the opportunity to participate in world-class learning opportunities and network with more than 300 CX professionals. Call center professionals who attend the CXPA brainstorm ideas during energetic open forum sessions that result in innovations for your organization.

Cost to Attend: Contact for attendance cost

  1. ICMI Contact Center Expo & Conference

@CallCenterICMI

May 22-25

Orlando, FL

Known as the number one event for contact center professionals, the ICMI Contact Center Expo & Conference boasts more than 1,500 attendees, 100 speakers, 75 sessions, and 100 exhibitors. Call center and contact center professionals have options from seven new, relevant learning tracks and 26 case studies from popular brands. Tour local contact centers including those at Walt Disney World and JetBlue, participate in the Executive Connections Program, or build an action plan at the MasterMinds Program.

Cost to Attend:

  • 4-Day Registration: $2,499 by February 28
  • 3-Day Registration: $2,199 by February 28
  • 2-Day Registration: $1,899 by February 28
  1. 2017 Best Contact Center Practices – EMEA

@rajwadhwani

May 22-26

London, United Kingdom

ContactCenterWorld is the global association for contact center and customer engagement best practices. Their 2017 Best Contact Center Practices event is similar to a masterclass that runs for 3.5 days. Attendees who attend the entire event earn a certificate in contact center best practices. Choose from tracks centering on how to run a top contact center, leadership and team management best practices, supporting the call center for success, and much more. This conference is tailored to VPs, directors, and senior managers of call centers and contact centers, workforce managers, and consultants who advise contact centers and customer engagement teams.

Cost to Attend: FREE

 

  1. Healthcare Call Center Times

June 7-9

Salt Lake City, UT

The 29th annual conference of healthcare call centers will take place June 7-9 at Little America Hotel in Salt Lake City, Utah. Hosted by the Healthcare Call Center Times, this call center conference recognizes that healthcare call centers are invaluable in contributing to the patient experience. The 2017 theme is Navigating the Fast Lane and workshops and sessions will focus on the strategy, technology, and people necessary for call center growth.

Cost to Attend:

  • Healthcare Call Center Times Subscriber: $775 by May 1
  • Non-Subscribers: $925 by May 1
  1. 16th Annual NECCF Conference & Expo

@NECCF

June 13

Foxborough, MA

Being held at Gillette Stadium, home of the World Champion New England Patriots, the 16th Annual NECCF Conference & Expo will kick off June 13 with a showcase of the latest technology and innovations for the call center industry. Join the largest group of contact center professionals and industry experts in New England and visit nearly 40 state-of-the-art sponsors for this full day of learning, networking, and sharing with industry experts. Attendees also will engage in peer-to-peer learning and roundtable discussions, expert-led workshops, and much more.

Cost to Attend: Contact for attendance cost

  1. LIMRA Big Data Analytics Conference

@LIMRA

June 19-21

Annapolis, MD

A trusted source of industry knowledge for insurance, retirement, and financial services, LIMRA also provides critical data and solutions to industry executives. Their 2017 Big Data Analytics Conference is ideal for insurance and financial services call center executives looking to better utilize analytics for their business. Big Data, predictive analytics, and advanced analytics take center stage at the LIMRA Big Data Analytics Conference. If you are a call center executive who is new to data analytics, consider attending the pre-conference Applied Analytics Experience, a full-day seminar taking place June 19.

Cost to Attend: Contact for attendance cost

  1. 2017 Best Contact Center Practices in North and South America

@rajwadhwani

June 20-23

Orlando, FL

ContactCenterWorld presents the 2017 Best Contact Center Practices in North and South America, a top-rated contact center industry event that puts attendees in mind of a masterclass. For 3.5 days, call and contact center professionals immerse themselves in best practices and learn how to engage customers, run a world-class contact center, transform into a top-performing help desk, and more.

Cost to Attend:

  • Premium Conference: $1,945
  • Full Conference: $1,845
  • 2-Day Conference: $1,645
  1. ICMI Contact Center Symposium

@CallCenterICMI

June 26-29

Alexandria, VA

An authority on call center excellence, ICMI empowers call center leaders with innovative resources, events, and training such as ICMI Contact Center Symposium. This call center event provides transformative training for contact center leaders and delivers expertise and knowledge for managers, supervisors, and executives who are responsible for contact centers, telemarketing and telesales, customer service, workforce management, customer relationship management, channel support, and more. The expert-led training and accessible networking at ICMI Symposium extends to the seven training courses available only at the ICMI Contact Center Symposium.

Cost to Attend: Contact for attendance cost

  1. CCW Conference & Expo

@CallCenterWeek

June 26-30

Las Vegas, NV

The 2017 Call Center Week (CCW) Conference & Expo is the 18th installment of this largest CX event specifically designed for call center professionals. Join 2,000 attendees and enjoy 12 hours of networking, 155 expert speakers, and 200 sponsors and exhibitors for a week at The Mirage in Las Vegas. Get inspired at the conference and then realize how to bring your plan to reality at the expo while you enjoy a full week of learning, networking, and fun.

Cost to Attend:

  • End-User Pricing
    • 2-Day Pass, Early Bird: $1,899 by March 17
    • 3-Day Pass, Early Bird: $2,599 by March 17
    • 4-Day Pass, Early Bird: $2,999 by March 17
    • 5-Day Pass, Early Bird: $3,299 by March 17
    • 5-Day Premium Pass, Early Bird: $3,599 by March 17
  • Vendor Pricing
    • 2-Day Pass, Early Bird: $2,799 by March 17
    • 3-Day Pass, Early Bird: $3,399 by March 17
    • 4-Day Pass, Early Bird: $3,599 by March 17
    • 5-Day Pass, Early Bird: $3,899 by March 17
    • 5-Day Premium Pass, Early Bird: $4,299 by March 17
  1. Sentiment Analysis Symposium

@SentimentSymp

June 27-28

New York, NY

The Sentiment Analysis Symposium helps attendees understand emotion, influence, and activation. Call center professionals will gain a much better handle on what your customers are saying, tweeting, and posting and be able to address the business value of sentiment, opinion, emotion, and intent in online, social, and enterprise data. Enjoy two days of technology, solutions, and business presentations at the 2017 Sentiment Analysis Symposium.

Cost to Attend:

  • Full Symposium, Super-Early Rate: $1,395 through March 31
  • Full Symposium, Group, Super-Early Rate: $1,295 through March 31
  • Single Day, Super-Early Rate: $795 through March 31
  • Single Day, Group, Super-Early Rate: $745 through March 31
  1. ATSI 2017 Annual Conference

@ATSIorg

June 27-29

Chicago, IL

The Association of TeleServices International (ATSI) promotes the industry through learning, which becomes evident at their annual conference. This year, the conference will take place at The Palmer House Hilton Hotel in Chicago. Attendees enjoy keynotes from industry experts, sessions centering on hot topics such as call center compliance, breakfast and lunch with exhibitors, expert-led sessions, and plenty of networking opportunities.

Cost to Attend: Contact for attendance cost

  1. Debt Connection Symposium and Expo 2017

September 11-13

Tucson, AZ

Presented by Dennis and Judy Hammond, Debt Connection Symposium and Expo 2017 (DCS2017) focuses on networking and connecting with clients, service providers, agencies, and attorneys at a new level. Attendees learn from high-caliber speakers and enjoy networking with peers and industry professionals while finding new products and services that make being a call center professional a little easier and more productive. The conference is designed for collections, recovery, and debt sales professionals from creditors, healthcare, collection agencies, and more.

Cost to Attend:

  • Attendee Registration, Early Bird: $1,295 by August 11
  • Originating Creditor Registration, Early Bird: $895 by August 11
  1. 2017 PACE Washington Summit

@PACEassociation

September 17-19

Washington, DC

The Professional Association for Customer Engagement (PACE) holds its Washington Summit each fall to enable regulators to speak directly to attendees about the latest changes in consumer protection and risk management. Attendees hear regulations changes from representatives of the FTC, FCC, CFPB, and State Attorneys General. Call center executives, especially those involved in managing risk for their companies, should consider 2017 PACE Washington Summit a must-attend event.

Cost to Attend: Contact for attendance cost

  1. 2017 QATC Annual Conference

@QATC1

September 19-21

Nashville, TN

The Quality Assurance & Training Connection (QATC) will hold its annual conference in Loews Vanderbilt Hotel in Nashville, Tennessee, in September 2017. An event tailored specifically to the call center, the QATC Annual Conference shares the latest information on quality assurance, training trends, and technologies for the call center. The networking opportunities also feature call center quality assurance and training peers, keynote speakers and industry experts, and the Sponsor Showcase with the latest in quality and training technologies.

Cost to Attend:

  • QATC Member Registration, Early Bird: $1,295 through August 1
  • Non-Member Registration, Early Bird: $1,545 through August 1
  • Conference Registration with One-Year Membership, Early Bird: $1,590 through August 1
  1. ICMI Contact Center Demo & Conference

@CallCenterICMI

September 25-27

Las Vegas, NV

ICMI’s Contact Center Demo & Conference empowers customer service excellence and provides an event designed specifically for contact center professionals. Join more than 1,000 attendees, 75 speakers, and 80 exhibitors at more than 50 sessions at this call center conference in Las Vegas in September. All sessions deliver practical, unbiased content with actionable insights that is 100% product-neutral.

Cost to Attend: Contact for attendance cost

  1. Customer Contact Expo 2017

@callcentrefocus

September 27-28

London, United Kingdom

CallCentre.co.uk is the home of Customer Contact Expo, which features 50 of the top companies for customer service and serves as the hub of all your contact center and customer service needs. The expo will take place in London and center on topics such as omni-channel experience and creating a culture of service.

Cost to Attend: Contact for attendance cost

  1. 13th Annual Customer Contact West: A Frost & Sullivan Executive Mind XChange

@Frost_Sullivan

October 15-18

Huntington Beach, CA

Customer Contact West: A Frost & Sullivan Executive MindXchange is the call center conference for learning to drive your company to marketplace leadership by creating and delivering a superior customer experience. Customer Contact West helps attendees understand how to transform their customer care to become the cream of the crop with innovative technology.

Cost to Attend: Contact for attendance cost

  1. 2017 National Credit Union Call Center Conference

October 16-18

Las Vegas, NV

The National Credit Union Call Center Conference is geared toward credit unions across the United States and Canada and shares the technology and tools required for delivering their services and accessing their members’ needs. The conference addresses the fact that today’s call centers provide multi-channel access and give access to credit unions’ products and services and the ability to serve members well.

Cost to Attend: Early Bird: $949 by May 15

  1. Dreamforce ‘17

@salesforce

November 6-9

San Francisco, CA

It’s difficult to create a list of the top 50 call center conferences without including Dreamforce, simply because Salesforce is such a customer-centric entity. Dreamforce gives all attendees, from across all departments and industries, the opportunity to learn, connect, and grow by mingling with thought leaders, industry pioneers, and thousands of your peers. Call center executives and professionals gain knowledge, connections, and memories when they attend Dreamforce.

Cost to Attend: Contact for attendance cost

  1. Annual Bio/Pharma Contact Centers

@CBI_Conferences

January 2018

Location TBD

One call center conference that already occurred in 2017 is the Annual Bio/Pharma Contact Centers Conference. This annual event typically takes place in January, so mark your calendars near the end of the year so you can get on the list to attend in 2018. Sessions include case studies, networking and refreshment breaks, and collaborative learning groups that discuss industry challenges and best practices.

Cost to Attend: Contact for attendance cost

  1. CEM in Telecoms Global Summit

January 2018

Location TBD

Typically held in January, CEM in Telecoms Global Summit addresses constantly-evolving customer demands on call centers. Operators must connect with customers in new ways and on new channels with new products, and attendees of CEM in Telecoms Global Summit work with their peers to learn from case studies to learn how to handle digital transformation, customer centricity, data analytics and customer measurements, and more.

Cost to Attend: Contact for attendance cost

  1. DBA International Annual Conference

@DBAIntl

February 2018

Location TBD

An international non-profit trade association and the voice of the debt buying industry, DBA International is home to workers in a number of financial services fields including debt buyers, debt sellers, collection agencies and attorneys, and other industry-related service providers. Their annual conference normally is held in February and provides attendees with the opportunity to meet with current clients, establish new ones, and create business opportunities. More than 1,100 attendees and 100 exhibitors gather at the DBA International Annual Conference to learn the latest trends in the industry and meet their certification requirements.

Cost to Attend: Contact for attendance cost

  1. Customer Response Summit

@ExecsInTheKnow

February 2018

Las Vegas, NV

Normally held in February, the Customer Response Summit Las Vegas is hosted by Execs In the Know. Customer experience has become a task for service leaders, as has learning new technologies to support the connected customer and his new expectations. The Customer Response Summit helps service leaders manage the full spectrum of change. The discussion at the Summit is focused on customer service and involves industry peers and beginner and advanced sessions so that everyone feels comfortable enough to share their call center service experiences.

Cost to Attend: Contact for attendance cost

  1. Annual International Communications and Situational Messaging Conference

@CommsME

February 2018

Location TBD

Marcus Evans offers communication conferences that focus on topics such as crisis communications, internal and external communications, brand management, and corporate reputation. Their annual internal communications and situational messaging event normally is held in February. The conference centers on designing a communications strategy that empowers employees and drives enterprise performance. Topics of the conference that are of special interest to call center professionals include fostering a corporate culture that promotes cross-functional collaboration and empowerment, engaging a diverse workforce through targeted, strategic communication tactics, and enhancing communication practices to attain optimal efficiency and performance.

Cost to Attend: Contact for attendance cost

***BONUS***

  1. Listen 2017

@CallMiner

November 2017

Clearwater Beach, Florida

LISTEN, the industry leading event for customer engagement analytics professionals, brings together top organizations using and benefiting from speech and customer journey analytics. Attend this event to hear from analysts, thought leaders, and product experts and share best practices with one another. Listen to stories from CallMiner Eureka users and industry gurus in over 20 sessions split into separate tracks for business program owners and analysts.

Cost to Attend: Contact for attendance cost

What call center events are you planning to attend in 2017?


The US Contact Center Decision-Makers’ Guide 2016
Interaction Analytics solutions offer opportunities for businesses to gain valuable customer insight, improve operational efficiency and develop contact center agent performance. Although businesses often implement Interaction Analytics to address one particular issue, for example automating the QA process, Interaction Analytics can provide insights that can improve the customer experience, save money, increase revenue/recovery and improve compliance.

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