Will Technology Surpass Human Brains?

The takeaway: While artificial intelligence continues to advance, it does not have the ability to replace humans in situations that require creative and flexible thinking. Has Artificial Technology Progressed Enough to Replace Humans? A recent discussion on Engagement Optimization started by Pulkit Jain brought up an unnerving question: Can technology surpass human brains? The technology […]

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Speech Analytics 101: What is Speech Analytics?

My first interaction with speech recognition technology came in the form of the dictation feature in Microsoft Encarta – the multimedia encyclopedia that used to be standard fare on every PC manufactured in the late 90’s and early 00’s. Needless to say, it was pretty underwhelming. My dreams of dictating a random train of thought […]

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