19 Experts Reveal the One Aspect of Call Center Regulations They’d Improve

Call center regulations are complex. The Fair Debt Collection Practices Act (FDCPA), for instance, requires debt collectors to disclose the purpose of their written or oral communications at the start of every contact (the mini-Miranda). Additionally, the FDCPA has strict requirements that stipulate when, where, and with whom a debt collector may communicate with consumers. […]

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What is the Telephone Consumer Protection Act (TCPA)?

A Definition of Telephone Consumer Protection Act The Telephone Consumer Protection Act (TCPA) was enacted by Congress in 1991 to restrict telemarketing calls and the use of automatic telephone dialing systems and artificial or prerecorded voice messages. In 1992, the Federal Communications Commission (FCC) adopted rules for implementing TCPA and included a requirement for organizations […]

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Understanding and Responding to TCPA Changes

This post was originally published by CUnet on their blog. You can read the entirety of the blog post here. Thank you to everyone who attended the Understanding & Responding to TCPA Changes webinar on September 24. We’ve already uploaded a video of the presentation, for those that might have missed it, but due to […]

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