What are omnichannel contact center solutions?
It's important for contact centers to meet customers where they are and on their preferred channels. Read this blog to learn more about omnichannel co...
CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! We will have hosting activities at our booth #213 throughout this week’s event in Las Vegas at the Mirage Hotel and Casino.
Joined by Sitel Group—a finalist for the 2019 CCW BPO of the Year—as well as hospitality industry leader Holiday Inn Club Vacations, CallMiner’s workshop “Accelerate Speed to CX Intelligence with AI and Automated Interaction Analytics” will kick off Tuesday, June 25 from 2:15 – 4:45 p.m. in the Montego AF Room of the Mirage Event Center.
The workshop featuring Ohmela Seegolam Dialer Management Holiday Inn Club Vacations , Jose Montalvo Speech Analyst Holiday Inn Club Vacations. and Cristopher Kuehl VP Client Insights & Analytics Sitel will discuss how by analyzing all your customer conversations–whether they are over the phone, email, chat or social–you can unlock the intelligence needed to attract, delight and retain customers. You will also uncover insights to improve all areas of your business. Join us for this highly educational and interactive workshop including a customer case study and learn how organizations are leveraging AI-fueled interaction analytics intelligence to improve the customer experience throughout their organizations.
Workshop attendees are eligible to win a LISTEN 2019 Conference Pass! Register for the workshop when you sign up or check in at CCW.
And back by ever popular demand is our signature Moscow Mule bar during the “One for the Road” cocktail reception on Wednesday, June 26 between 6:40 – 8:00 p.m. in the main exhibition hall. Be sure to stop by booth #213 and see what the hype is all about.
Be sure to come by the booth earlier to see a demo, meet with CallMiner and our partners, Ember Group and Sitel Group, and pick up your Moscow Mule Poker Chip which will ensure you get a copper mug.
In addition to their joint presentation, CallMiner will be hosting a “Meet the Customer” series at their booth #213 on Thursday, June 27 from 9:20 – 10:40 a.m. During this time, representatives from both Sitel Group and Holiday Inn Club Vacations will be available to discuss specific applications, use cases and business outcomes of speech analytics technology.
Following the customer meet and greet, CallMiner will also be conducting podcast interviews with Sitel Group’s VP of Analytics and Client Insights Cristopher Kuehl and Holiday Inn Club Vacations’ Ohmela Seegolam and Jose Montalvo to discuss CCW’s trending topics and address specific questions around their use of CX intelligence. These podcasts will be made available to the public following the event for those that will not be in attendance.
See amazing demos from CallMiner and our booth partners Ember Group and Sitel Group and be entered for a chance to win Bose Wireless Headphones!
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