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LISTEN Update: Award Nominations, New Keynote, Hackathon, Workshops, Sessions & Activities!


Scott Kendrick

September 13, 2018

CallMiner's annual user conference LISTEN October 23-25
CallMiner's annual user conference LISTEN October 23-25

This year’s 10th LISTEN event, CallMiner’s annual user conference, October 23-25th, provides even more educational, informative and interactive content in more than 30 sessions for all experience levels of Customer Engagement Analytics users and executives. Be sure to take advantage of all of the networking opportunities to interact with fellow professionals, and dive into INTELLIGENCE REDEFINED.

Announcing Keynote Speaker Olivier Camino, COO at Sitel

Join us in welcoming Olivier Camino Global Chief Operating Officer (COO) at Sitel who will provide an overview of Sitel Group’s view on the future of customer experience. He will also address how to leverage digital recruitment and retention tactics to attract and engage employees in his keynote The Future of CX. As COO of one of the largest customer service organizations, Olivier will share how new trends in technology and customer expectations are shaping the future of Customer Experience.

Hear from attendees why they love LISTEN!

Tracks and Sessions Updates

We are excited to share with you the 30+ sessions available at this year’s LISTEN.  The tracks are customized to your role in your organization and level of expertise. Sessions range from increasing sales, to uncovering inefficiencies, to reducing fraud, to enhancing agent performance and much more! Tracks are organized by:

  • Business Tracks for Executives and Program owners
  • Technical Tracks for Analysts at both a Fundamental and Advanced levels

     Addition Learning Opportunities Include:

  • Demo Lounge featuring CallMiner and partner demonstrations of the latest and greatest technology in Customer Engagement Optimization.
  • Round Table Discussions Conversational learning sessions where you can interact with your peers to discuss specific challenges or topics associated with Customer Engagement Analytics.

Check back to the LISTEN agenda page for more detail on speakers and descriptions.

New at LISTEN: FREE Pre-Event Workshops 

For the first time at LISTEN we will host workshops on Tuesday, October 23rd from 9am – 12PM. The workshops are free to all LISTEN registrants and focus on:

  • Call categorization and search syntax best practices
  • Advanced call categorization and search syntax
  • Leveraging the DMAIC process for driving speech analytics

At online registration, make sure to select Tuesday workshops in the drop down. Spots must be reserved.

Nominations are open for the LISTEN Awards

It’s that time of year again for the LISTEN 2018 Award Nominations – Nominate the star performer in your organization who has gone above and beyond with their use of CallMiner Eureka and other CallMiner products to achieve great RESULTS and improve outcomes. Please submit this form no later than Friday, October 6th.Winners will be announced at the LISTEN . You do not have to attend LISTEN to be nominated or win. Submit Nominations here:

FCR Hackathon

CallMiner is running its first Hackathon – inviting our community of users to contribute to category development by competing to build First Call Resolution (FCR) categories and related components. Categories will be judged based on their accuracy and efficiency in design. Winners will receive gift card prizes and free passes to LISTEN, where the winning results will be reviewed in an Advanced Analyst session. The winning categories will be shared with the community through Eureka Xchange. Check out our video here with any questions:

Don’t Miss Out On The Fun at LISTEN! 

When you register, make sure to select from LISTEN activities. Spots must be reserved… and filling up fast!

  • Top Golf, Tuesday, 2-4pm
  • Dolphin Cruise, Tuesday, 2-3:30pm
  • Volunteer, Tuesday, 2-4pm
  • Escape Room Tuesday – Thursday…. Stranger Things themed!
  • Halloween Cruise Wednesday 8-10pm. Costumes are encouraged!

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