What are omnichannel contact center solutions?
It's important for contact centers to meet customers where they are and on their preferred channels. Read this blog to learn more about omnichannel co...
September 13, 2018
This year’s 10th LISTEN event, CallMiner’s annual user conference, October 23-25th, provides even more educational, informative and interactive content in more than 30 sessions for all experience levels of Customer Engagement Analytics users and executives. Be sure to take advantage of all of the networking opportunities to interact with fellow professionals, and dive into INTELLIGENCE REDEFINED.
Join us in welcoming Olivier Camino Global Chief Operating Officer (COO) at Sitel who will provide an overview of Sitel Group’s view on the future of customer experience. He will also address how to leverage digital recruitment and retention tactics to attract and engage employees in his keynote The Future of CX. As COO of one of the largest customer service organizations, Olivier will share how new trends in technology and customer expectations are shaping the future of Customer Experience.
We are excited to share with you the 30+ sessions available at this year’s LISTEN. The tracks are customized to your role in your organization and level of expertise. Sessions range from increasing sales, to uncovering inefficiencies, to reducing fraud, to enhancing agent performance and much more! Tracks are organized by:
Addition Learning Opportunities Include:
Check back to the LISTEN agenda page for more detail on speakers and descriptions.
For the first time at LISTEN we will host workshops on Tuesday, October 23rd from 9am – 12PM. The workshops are free to all LISTEN registrants and focus on:
At online registration, make sure to select Tuesday workshops in the drop down. Spots must be reserved.
It’s that time of year again for the LISTEN 2018 Award Nominations – Nominate the star performer in your organization who has gone above and beyond with their use of CallMiner Eureka and other CallMiner products to achieve great RESULTS and improve outcomes. Please submit this form no later than Friday, October 6th.Winners will be announced at the LISTEN . You do not have to attend LISTEN to be nominated or win. Submit Nominations here: https://www.surveymonkey.com/r/F955Q29
CallMiner is running its first Hackathon – inviting our community of users to contribute to category development by competing to build First Call Resolution (FCR) categories and related components. Categories will be judged based on their accuracy and efficiency in design. Winners will receive gift card prizes and free passes to LISTEN, where the winning results will be reviewed in an Advanced Analyst session. The winning categories will be shared with the community through Eureka Xchange. Check out our video here with any questions: https://register.gotowebinar.com/register/3547542774438517250.
When you register, make sure to select from LISTEN activities. Spots must be reserved… and filling up fast!
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