Don’t Miss Listen 2019 Award Nominations!

Got a superstar in your organization who has gone above and beyond with their use of CallMiner and our suite of products to achieve great results and improve outcomes? Then now is your chance to honor that rockstar who is creating great results and positive change for your organization by nominating them for the prestigious LISTEN 2019 Award.

To submit your nomination please click on this link LISTEN 2019 Award Nominations Survey by Friday, August 16th. The submission is easy. And you can nominate yourself!

Winners will be announced at the LISTEN 219 conference, November 4-6 in Hollywood Beach, Florida.

Each year we are blown away by the business impact and innovation highlighted in the submissions for LISTEN Awards. We love to recognize our customers in this way and allow them to share their speech analytics journey.

Think you have someone on your team that is worthy of recognition before their peers at LISTEN 2019?

Highlighting 2018 LISTEN Award winners

The winners of 2018 LISTEN Awards were Quentin (Quinn) Burrell, Business Analyst at First Associates, Pulkit Jain, Manager of Business Information Analytics at Encore Capitol Group, Marvie Wright, Director of Leadership and Sales Training at Qualfon (Dialog Direct).

Quentin (Quinn) Burrell, Business Analyst at financial services provider First Associates, received one of the prestigious LISTEN Awards for his efforts in spearheading implementation of the automated CallMiner Eureka agent scoring system. With this implementation, the team realized impressive improvements in key metrics associated with First Associates’ business objectives such as 25% improvement in call verification and 20% increase in payment collection rates. Additionally, Quinn and his associate Matt Lurie won the inaugural Hackathon award for their leading work in developing an advanced First Call Resolution category.

FCR Hackathon winners (L) Matt Lurie and (M) Quinn Burrell of First Associates with CallMiner VP of AI Rick Britt

How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences CallMiner’s second LISTEN Award winner was Pulkit Jain, Manager of Business Information Analytics at financial services provider Encore Capitol Group, in recognition of his groundbreaking work leveraging consumer interaction data to create robotic call simulators along with driving dramatic improvements in TCPA consent rates and 90% reduction of manual PCI intervention. The award was a culmination of the entire Encore team’s efforts in understanding consumers, their interactions and operational processes to create the code and underlying work that supports product development. Learn more about Encore’s call simulator in our webinar on AI,  How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences.

(L-R) Customer Service Director Michael Hull, Encore Capital Group’s Pulkit Jain, and Brian LaRoche

The third recipient of the 2018 LISTEN Award was Marvie Wright, Director of Leadership and Sales Training at marketing and customer engagement solution provider Qualfon (Dialog Direct) for developing and implementing their client-focused sales training program powered by speech analytics, which continues to drive sustained improvements to their sales efforts including 10% increase in close rates and 8% improvement in quality scores.

Marvie Wright, Director of Leadership and Sales Training, Qualfon

Watch their story in the blog right side column to hear from Marvie directly and learn more about Dialog Direct’s journey and results with CallMiner Eureka.

We hope to see you at LISTEN 2019, November 4-6, 2019. See our keynote speaker line up, breakout tracks and events. See all the fun had at last year’s LISTEN here:

 

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The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

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