What are omnichannel contact center solutions?
It's important for contact centers to meet customers where they are and on their preferred channels. Read this blog to learn more about omnichannel co...
I am excited to once again invite you to LISTEN, CallMiner’s industry leading event for customer engagement analytics professionals, brings together top organizations acquiring intelligence from customer interactions. It will be held Tuesday, October 23 – Thursday, October 25, 2018 By popular demand, we will be returning to the beautiful Opal Sands in Clearwater Beach, Florida.
This year’s theme, INTELLIGENCE REDEFINED, focuses on the power of analytics insights and artificial intelligence (AI) to achieve new levels of customer engagement to improve the customer experience, operational efficiency and sales growth throughout the organization. If you haven’t registered yet for the event, I encourage you to take a look at the website. The event features CallMiner Eureka users and industry gurus in over 40 sessions split into separate tracks for executives, business program owners and analysts.
Introducing Keynote Speaker David Horsager
We are excited to have as our day 1 keynote speaker David Horsager, a global authority on helping leaders and companies become the most trusted in their industry. David will present the case for trust and share why a lack of trust is your biggest expense. David will share insights and research from his industry-leading annual study to show leading trends and indicators of how trust is being built today – and how speech analytics gives your organization an incredible opportunity to identify, measure, and improve the trust of the customer.
See David’s video below!
LISTEN 2018 continues to embody the philosophy that “Feedback is a Gift”. Take a moment to participate in our Listen Topic Poll on EngagementOptimization.com. Community members get the opportunity to preview and vote on session topics suggested by CallMiner and EO’s users.
Not a member? You can sign up for EngagementOptimization.com and join the 1,000 plus community members whose feedback will help to shape LISTEN 2018.
Look how much fun we had last year! Register today for the premier analytics event of 2018.
Subscribe to our monthly e-newsletter to receive the latest on conversation analytics