What is Collection Analytics? Definitions, Benefits, and More

Debt collection companies are now turning to speech analytics in order to help them reduce delinquencies and mitigate losses allowing businesses to maximize their accounts receivable recovery. Collection analytics aids to understand customer preferences and behavior patterns, which in turn helps in developing better collection strategies. Collection strategies are primarily needed to improve productivity. It […]

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What Executives Need To Know About Contact Center Compliance

Calculating risk and the potential reward is a normal part of doing business. When it comes to managing a contact center, the one time you should never take a risk is in regards to regulatory compliance. Failure to comply with industry and call center regulations only results in extensive fines and litigation. Just recently, Infocision, […]

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Detecting Fraud with Speech Analytics

Fraud is one of the costliest risks businesses face every day. With so much emphasis being placed on cybersecurity and fraud prevention online, cybercriminals are changing their efforts by targeting businesses via telephone conversations. Call centers have seen a significant increase in fraud according to Pindrop Labs’ 2017 Call Center Fraud Report, with 1 in […]

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Improving Productivity and Collections Revenue While Mitigating Risk

For many businesses, debt collection is an unavoidable necessity. It is also one of the essential tasks a business needs to complete to see success and maintain a steady cash flow. Too often, consumers being contacted to pay outstanding debts are not receptive to the phone call, making the conversation awkward for call center agents […]

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50 Debt Revenue Recovery Tips: Developing a Debt Revenue Recovery Strategy, Tools & Technology, and More

There are several reasons for clients and customers to become delinquent in their accounts. Whether clients fail to pay because of poor health, lost employment, or a poor customer service experience, they can fall behind with payments and prevent you from collecting revenue. In fact, billions of dollars are owed to governments, healthcare providers, utility […]

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Auto Finance Debt Collection Tips: Regulations, Outsourcing Collections, Best Practices, and More

 Read the Santander Case Study, see how they leverage the CallMiner Eureka platform to stay compliant while maximizing revenue The auto finance industry is booming, so it’s no surprise that auto finance debt collection is big business. In fact, U.S. auto loan debt grew to $1 trillion for the first time in 2015, according to […]

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5 Tips for Boosting Employee Engagement During the Holiday Period!

The holiday season can be really stressful and that only increases the challenge of keeping your employees engaged at work, here are a few reasons why employees may be stressed:   1. Companies push their employees harder to meet year-end goals, yet often fail to give them adequate recognition.   2. Kids are out of […]

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“The only way to do great work is to love what you do.” Steve Jobs

FidoTrack’s first blog in Engagement Optimization revolves around a simple employee emotion but one that is incredibly absent in today’s workplace; happiness. One can argue about the reasons why it is important or why it is missing, however what is ultimately an undisputable net result of employee unhappiness is disengaged employees.   So why should […]

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Exploring gamification for health care payment collections

The Takeaway: Gamified payment collection would be a great fit for many health care providers.   Gamification has become a popular topic as it relates to customer engagement. We’ve previously covered how gamification has begun to play a key role in contact center operations, but that only scratches the surface of its potential value. In […]

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