Yanny vs. Laurel: Speech Analytics AI Weighs In

The CallMiner team has been watching the Yanny-Laurel debate with great excitement. It is not every day that speech captures the world’s attention! After tirelessly polling our friends and family about what they hear, we decided: why ask your friends when you can ask a speech recognizer? Without further ado, here is what Eureka thinks: […]

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Sarcasm in the Call Center? Yeah, right.

An article in CallCentreHelper lists sarcasm as one of its top ten “oh-no” moments in the call center. However, there is no speech analytics solution, to date, that can effectively pinpoint sarcasm. Should you be concerned? Not necessarily. Although sarcasm is an interesting research topic, it is not a significant driver of caller sentiment or top-line […]

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