The Critical Components of an Effective Call Monitoring Program

Featured Speakers:

Watch this webinar to gain insights into call monitoring and scoring best practices to help you start developing your call-monitoring program according to CFPB regulations. This conversational webinar will provide guidance from leading compliance consulting firm Kirkpatrick Price and answer questions about the proper structure of your program, components of your scorecard, and how to design, implement and utilize speech and interaction analytics as seen through the lens of successful leading ARM firm Sentry Credit, Inc.

Watch the video below or download the slides to learn about the benefits of speech analytics!

 

Want to learn more about how CallMiner speech analytics can help your company? Contact us!