BIA Certification

Provide your team with a distinct advantage in the Speech Analytics Industry by earning the title of Certified CallMiner Business Intelligence Analyst (BIA). Certified users will be able to extract the maximum value from your investment.

CallMiner offers in-classroom education that results in a certification as a Business Intelligence Analyst (BIA) using our speech analytics solution along with discovery and problem solving methodologies. The certification includes four days of training with laboratory exercises plus a written exam on the fifth day in the CallMiner Lab located in our Florida Offices.

CallMiner Speech Analytics Training Content Highlights

Certified BIA’s are qualified to:

  • Deliver, on-time, accurate, quality analyses, reports and visuals that are aligned with specified ROIs, business rules and data requirements
  • Construct and evaluate patterns of language and conversation categories for automated analysis and topic identification on your calls/customer interactions
  • Identify patterns, trends and opportunities
  • Report specific ROI and business benefits
  • Collaborate and communicate effectively with project managers and technical project leads, as well as business sponsor executives, supervisors and IT
  • Provide thorough quality assurance and peer review of colleagues’ analysis work


Business Intelligence Analyst Certification

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