Speech Analytics for Collections
Eureka Essentials for Collections provides a speech analytics solution that is pre-configured specifically for outbound calling in the collections and accounts receivables management industry and packaged to meet the needs of small and medium-sized operations.
All of the speed, ease of use, and repository features of the enterprise Eureka speech analytics solution are included with a feature set scaled for collections calls requirements.
Benefits of Speech Analytics for Call Center Compliance
- Dramatically change the payment and settlement rates from your collectors.
- See selling performance by any collector, supervisor, location or any category.
- Train and on-board collectors fast and with less supervisory costs.
- Reduce compliance risk associated with FDCPA and Consumer Financial Protection Bureau (CFPB) in the US, and the Consumer Credit Act (CCA) in the UK.
- See compliance performance by collector, group, location, or any category.
- Quickly identify noncompliant interactions with collectors.
- Reduce operating costs and improve agent efficiency ratios.
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