Essentials for Collections

insideARM

Read insideARM’s article “CBE Group Optimizes Use of Speech Analytics” to learn how CallMiner helps leaders in the collections industry increase performance and compliance with speech analytics solutions.

Speech Analytics for Collections

Eureka Essentials for Collections provides a speech analytics solution that is pre-configured specifically for outbound calling in the collections and accounts receivables management industry and packaged to meet the needs of small and medium-sized operations.

All of the speed, ease of use, and repository features of the enterprise Eureka speech analytics solution are included with a feature set scaled for collections calls requirements.

Benefits of Speech Analytics for Call Center Compliance

  • Dramatically change the payment and settlement rates from your collectors.
  • See selling performance by any collector, supervisor, location or any category.
  • Train and on-board collectors fast and with less supervisory costs.
  • Reduce compliance risk associated with FDCPA and Consumer Financial Protection Bureau (CFPB) in the US, and the Consumer Credit Act (CCA) in the UK.
  • See compliance performance by collector, group, location, or any category.
  • Quickly identify noncompliant interactions with collectors.
  • Reduce operating costs and improve agent efficiency ratios.

Essentials for Collections

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