CallMiner Partners with Ultracomms to Add Its Market-Leading Interaction Analytics Solutions to Ultracomms PCI Compliant Cloud Contact Center
Enables contact centers to improve agent productivity and performance to deliver a better customer experience Delivers unrivalled compliance solution to financial services contact centers and collection agencies Waltham, MA – April 25th – CallMiner, Inc., rated first in customer satisfaction for customer engagement analytics and, Ultracomms, Europe’s first cloud contact center services provider, today announced […]
PACE Recognizes CallMiner with Award for Eureka 10 Customer Engagement Analytics. Waltham, MA – April 13, 2016 – CallMiner, the leader in speech and customer engagement analytics solutions, has received the 2016 Technovation Award from PACE, the Professional Association for Customer Engagement for its Eureka 10 Omni-channel Customer Engagement Analytics platform. “Customer engagement analytics is […]
CallMiner, a locally founded software company, experiences high growth by powering contact centers with speech analytics technology. CallMiner Eureka improves agent performance to provide better service to customers and increases operational efficiency, compliance and revenue.
CallMiner, Inc., rated first in customer satisfaction for customer engagement analytics, announced today that it has been shortlisted for the ‘Best Data & Analytics Technology’ Award by Credit Today Awards 2016. The Credit Today Awards recognise and reward hard work and best practice in the field of credit and collections.
CallMiner, rated first in customer satisfaction for customer engagement analytics, announced today that Sundance Vacations, a travel company offering quality vacations at a tremendous savings over retail prices, was recognized with a Silver Stevie Award for best use of technology and a Bronze Stevie award for innovation in customer service.
CallMiner Eureka Fall 2015 unveiled at LISTEN 2015, CallMiner’s seventh annual conference for customer engagement professionals. The Eureka Fall 2015 release includes enhancements in user experience design, customer journey visualization, root cause analytics and agent performance management workflows.
NewSpring leads $16M Funding Round to Help CallMiner Expand Beyond Interaction Analytics into Customer Engagement Optimization Across the Entire Customer Journey
Afni Exceeds its Sales Goals by 55.4 Percent after Deploying CallMiner Eureka
Innovative Real-Estate Agency will Deploy Real-Time and Post Call Speech Analytics
Next Generation Engagement Analytics Platform to be Previewed at Call Center Week