CallMiner and Five9 Announce a Partnership to Deliver Faster Speed-to-Value for Customer Engagement Analytics Clients

Waltham, MA – September 8, 2016 — CallMiner, the leader in speech and customer engagement analytics solutions, and Five9 (NASDAQ: FIVN), a leading provider of cloud contact center software, today announced a partnership where Five9 will resell CallMiner Eureka and myEureka cloud-based customer engagement analytics, delivering greater speed to intelligence and results to the enterprise […]

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CallMiner and Cloud9 Announce a Strategic Partnership to Bring Customer Engagement Analytics to New European Markets

Waltham, MA – July 12, 2016 — CallMiner, the leader in speech and customer engagement analytics solutions, and Cloud9 Business Analytics, a leading provider of cloud-based Workforce Optimisation (WFO) solutions today announces a strategic partnership to bring robust cloud-based enterprise speech analytics to small and midsized businesses (SMBs) in the UK. With the support of […]

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CallMiner® Customers Win 2016 Speech Analytics Implementation Awards

Awards highlight measurable results from CallMiner speech analytics Boston, MA – August 8, 2016 – CallMiner® (http://www.callminer.com), the leader in speech and customer engagement analytics solutions, announced today that two of its customers, Encore Capital Group and Open English have won Implementation Awards from Speech Technology Magazine. Both companies were recognized for their ability to use speech analytics […]

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New online community EngagementOptimization.com provides best practices and networking for CX professionals

Waltham, MA – June 22, 2016 – CallMiner, Inc., the leader in speech and customer engagement analytics solutions announces the launch of its new Engagement Optimization community. EngagementOptimization.com (abbreviated to EO) is the premier destination for customer engagement professionals, thought leaders and industry experts to go to learn how to optimize the customer journey through […]

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New online community EngagementOptimization.com provides best practices and networking for CX professionals

Waltham, MA – June 22, 2016 – CallMiner, Inc., the leader in speech and customer engagement analytics solutions announces the launch of its new Engagement Optimization community. EngagementOptimization.com (abbreviated to EO) is the premier destination for customer engagement professionals, thought leaders and industry experts to go to learn how to optimize the customer journey through […]

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CallMiner Partners with Ultracomms to Add Its Market-Leading Interaction Analytics Solutions to Ultracomms PCI Compliant Cloud Contact Center

Enables contact centers to improve agent productivity and performance to deliver a better customer experience Delivers unrivalled compliance solution to financial services contact centers and collection agencies Waltham, MA – April 25th – CallMiner, Inc., rated first in customer satisfaction for customer engagement analytics and, Ultracomms, Europe’s first cloud contact center services provider, today announced […]

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CallMiner Customer Engagement Analytics Solution Wins 2016 PACE Technovation Award

PACE Recognizes CallMiner with Award for Eureka 10 Customer Engagement Analytics. Waltham, MA – April 13, 2016 – CallMiner, the leader in speech and customer engagement analytics solutions, has received the 2016 Technovation Award from PACE, the Professional Association for Customer Engagement for its Eureka 10 Omni-channel Customer Engagement Analytics platform. “Customer engagement analytics is […]

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CallMiner Expands with New Office and Training Center in Fort Myers

CallMiner, a locally founded software company, experiences high growth by powering contact centers with speech analytics technology. CallMiner Eureka improves agent performance to provide better service to customers and increases operational efficiency, compliance and revenue.

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CallMiner shortlisted for ‘Best Data & Analytics Technology’ by the Credit Today Awards 2016

CallMiner, Inc., rated first in customer satisfaction for customer engagement analytics, announced today that it has been shortlisted for the ‘Best Data & Analytics Technology’ Award by Credit Today Awards 2016. The Credit Today Awards recognise and reward hard work and best practice in the field of credit and collections.

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CallMiner Customer, Sundance, Honored with Stevie Awards

CallMiner, rated first in customer satisfaction for customer engagement analytics, announced today that Sundance Vacations, a travel company offering quality vacations at a tremendous savings over retail prices, was recognized with a Silver Stevie Award for best use of technology and a Bronze Stevie award for innovation in customer service.

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