CallMiner Brings Holiday Cheer to Eva’s Closet Families

Ft. Myers, FL – December 23, 2016 — Each year during the holiday season, CallMiner, a Ft. Myers technology company, chooses a local charity to sponsor. This year it was Eva’s Closet, a local charity with a mission to “provide assistance to people in need, regardless of situation or circumstance, without judgment.” Jessica Goodall, who […]

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The CCS Companies Leverages CallMiner Eureka Customer Engagement Analytics to Further Enhance the Consumer Call Center Experience and its Quality Assurance Initiatives

Waltham, MA – Nov 16, 2016 — CallMiner, the leader in speech and customer engagement analytics, announces today that The CCS Companies has selected CallMiner Eureka and myEureka interaction analytics. Eureka will enhance CCS’ ability to tap into consumer insights that improve the consumer call center experience, contact center agent quality, regulatory compliance, and voice […]

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CallMiner Honors Customer Engagement Professionals at Largest LISTEN Conference in the Company’s History

Waltham, MA – Nov 11, 2016 — CallMiner, the leader in speech and customer engagement analytics, held its eighth annual LISTEN conference November 2-4, 2016 – the largest gathering of users and customer engagement professionals including more than 160 first-time attendees. During the event, awards were presented to analysts whose efforts had a direct impact […]

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CallMiner Launches First Customer Engagement Analytics App Exchange

Eureka Xchange Drives Extensibility to the Eureka Platform and Accelerates Speed to Intelligence Waltham, MA – November 3, 2016 — CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, today announces the launch of Eureka Xchange, an app exchange for its powerful Eureka 10 interaction analytics platform, as a public preview. From […]

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LISTEN 2016 Conference for Users and Customer Engagement Professionals Sets Record with 40% Increase in Attendance

Waltham, MA – October 26, 2016 — CallMiner, the leader in speech and customer engagement analytics, hosts the eighth annual LISTEN conference – Boundless Connections — for users and customer engagement professionals at the Opal Sands Hotel in Clearwater Beach, Florida, on November 2-4, 2016. As testament to CallMiner’s growing customer roster and presence in […]

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CallMiner and Five9 Announce a Partnership to Deliver Faster Speed-to-Value for Customer Engagement Analytics Clients

Waltham, MA – September 8, 2016 — CallMiner, the leader in speech and customer engagement analytics solutions, and Five9 (NASDAQ: FIVN), a leading provider of cloud contact center software, today announced a partnership where Five9 will resell CallMiner Eureka and myEureka cloud-based customer engagement analytics, delivering greater speed to intelligence and results to the enterprise […]

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CallMiner and Cloud9 Announce a Strategic Partnership to Bring Customer Engagement Analytics to New European Markets

Waltham, MA – July 12, 2016 — CallMiner, the leader in speech and customer engagement analytics solutions, and Cloud9 Business Analytics, a leading provider of cloud-based Workforce Optimisation (WFO) solutions today announces a strategic partnership to bring robust cloud-based enterprise speech analytics to small and midsized businesses (SMBs) in the UK. With the support of […]

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CallMiner® Customers Win 2016 Speech Analytics Implementation Awards

Awards highlight measurable results from CallMiner speech analytics Boston, MA – August 8, 2016 – CallMiner® (http://www.callminer.com), the leader in speech and customer engagement analytics solutions, announced today that two of its customers, Encore Capital Group and Open English have won Implementation Awards from Speech Technology Magazine. Both companies were recognized for their ability to use speech analytics […]

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New online community EngagementOptimization.com provides best practices and networking for CX professionals

Waltham, MA – June 22, 2016 – CallMiner, Inc., the leader in speech and customer engagement analytics solutions announces the launch of its new Engagement Optimization community. EngagementOptimization.com (abbreviated to EO) is the premier destination for customer engagement professionals, thought leaders and industry experts to go to learn how to optimize the customer journey through […]

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New online community EngagementOptimization.com provides best practices and networking for CX professionals

Waltham, MA – June 22, 2016 – CallMiner, Inc., the leader in speech and customer engagement analytics solutions announces the launch of its new Engagement Optimization community. EngagementOptimization.com (abbreviated to EO) is the premier destination for customer engagement professionals, thought leaders and industry experts to go to learn how to optimize the customer journey through […]

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