This report highlights the massive returns that companies see by incorporating speech analytics. It also illustrates the building blocks that help organizations maximize the benefits they see from this technology.
- Speech Analytics users increase customer profitability by 13.0%
- Speech analytics helps companies achieve 3.2x annual improvement in SLA compliance
- Companies integrating speech analytics within their omni-channel programs enjoy game-changing benefits
- Provide employees with actionable guidance based on speech analytics insights to maximize cross-sell/up-sell revenue