EurekaLive – Real-Time Call Quality Monitoring

EurekaLive automatically monitors in progress calls for the presence or absence of specific language or acoustic characteristics. This real-time alerting system enables supervisors and quality analysts to review occurrences of events and infractions such as escalation attempts, the use of profanity, or the absence of compliance scripts.

Analysts or supervisors can also immediately intervene when appropriate. The result is reduced risk associated with compliance and increased customer retention and satisfaction.

 

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